Job Description for EUC Analyst- must be bi-lingual French speaking
Ø 2-3+ Years of Experience in end user management
Ø Troubleshoot desktop computer hardware, software, printers, faxes and phones.
Ø Setup, configure, install, move, and/or deliver laptop/desktop computer systems and printers while ensuring proper functionality.
Ø Providing EUC technical support to primary office site, remote offices and home office/remote workers.
Ø Proficient in IBM BigFix/SCCM desktop management tools.
Ø Ensure that all systems are maintained at current patch levels for operating system, browsers, security and applications.
Ø Research, evaluate, and recommend new hardware and software to support end user computing needs.
Ø All Services under this SOW will performed from within North America. Additionally, from time to time, employees may travel outside of North America and may require remote desktop related support regardless of their location.
Ø Report and escalate unresolved high priority problems.
Ø Develop and maintain proficiency in the use of company-wide standard software.
Ø Assist users in the operation of laptop/desktop computer hardware, software, and peripheral devices.
Ø Assist users on the use of VPN and associated security devices as well as troubleshoot end user issues related to these technologies.
Ø Enable and implement encryption on PC/Laptop and ensure compliance to corporate encryption standards as directed.
Ø Support end user audio/video technologies and collaboration tools.
Ø Train users on how to use computer hardware and software.
Ø Provide excellent customer service and organizational skills.