Escalations Engineer in Oakland, CA

$80K - $100K(Ladders Estimates)

Fivetran   •  

Oakland, CA 94601

Industry: Enterprise Technology


5 - 7 years

Posted 60 days ago

This job is no longer available.

From our founding until now, our mission has remained the same: to remove the engineering burden from data teams by standardizing and fully automating data connectors. With Fivetran, your data just arrives in your warehouse, canonical and ready to query, no engineering or maintenance required. As we watch more and more companies leverage our technology to become truly data-driven, we're proud not only of our growth but also of the fact that we've grown without compromising our core values:

Preserve your integrity, even when it's hard.

Always do the right thing, even when it's harder in the short run.

Take the initiative.

Fivetran belongs to all of us. If you see an opportunity to improve something, seize it!

Trust each other.

We trust our teammates to do their part. Our customers trust our product to do what we say it does.

Nurture diversity, equality and inclusiveness.

We seek out teammates who share our values and drive, not people who are exactly like us. We're building a company that works for everyone. At Fivetran, you can always be your authentic self.

Lead, don't follow.

Many of the assumptions in our industry are wrong. We hire smart people and make decisions byreasoning from first principles.

One team, one dream.

We share the pains and successes of our customers, partners and colleagues. And we go above and beyond for each other.

If these values resonate with you, we'd love to hear from you.

The Customer Success team is responsible for creating solutions and providing excellent experience for every customer. As an Escalations Engineer you will be working with new and existing customers in a highly technical capacity, ensuring successful on-boarding of new customers and continued success for existing valued customers.

As an Escalations Engineer at Fivetran you will:

  • Be responsible for seamless and smooth onboarding of new customers
  • Conduct one-on-one sessions with customer technical teams to identify and overcome potential hurdles in onboarding
  • Become a Fivetran expert and handle top-level technical customer escalations
  • Provide engineering assistance for Fivetran API interaction (Python and Javascript required for working with Fivetran's REST API)

Your Superpowers:

  • 5 years of experience in a customer-facing technical role
  • Minimum of 2 years of experience in an Escalations and/or Sustenance Engineering team
  • Minimum of BSC in Computer Science or equivalent
  • Previous exposure to Java is a plus (small code commits, feature flagging)
  • Experience in working with databases (SQL and NoSQL)
  • Writing ANSI SQL transformation operations is a plus

Perks of working with us:

  • 100% paid Medical, Dental, Vision and Basic Life Insurance
  • Flexible PTO
  • 401k match program
  • Pet Insurance -- and yes, you can bring your well-behaved fur babies to work
  • Commuter Benefits to help with transit and parking costs
  • Professional development and training opportunities
  • Unlimited coffee, office snacks and frequent catered lunches
  • Company happy hours and fun team building activities


Valid Through: 2019-9-17