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Escalation Manager II in Fort Lauderdale, FL

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compensation:

$100K - $150K*

specialty:

Operations Management

experience:

5 - 7 years

Job Description

Primary/Essential Duties and Key Responsibilities:

  • Conduct C-Level communications and be able to manage conversations with internal Ultimate Software Executives
  • Handling major customer impacting events and large-scale issue management
  • Can facilitate technical strategy conversations and be able to translate technical concepts to peers, management, leadership, and customers
  • Manage multiple assigned customers
  • Partner with internal partners to develop wellness plans for at risk customers
  • Take the lead in developing process change ideas.
  • Meet critical client SLA's to ensure client resolution.
  • Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled
  • Ensure customer escalations are resolved within agreed upon timelines
  • Reduce escalation vo
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Valid through: 2020-4-8

About Ultimate Software

Ultimate Software is an American technology company that develops and sells UltiPro, a cloud-based human capital management (HCM) solution for businesses. Headquartered in Weston, Florida, the company was founded in 1990 by current president and CEO, Scott Scherr, and released its first version of software in 1993. As of December 31, 2014, Ultimate Software reported total revenues of nearly $506 million. As of 2016, the company employs more than 3,300 people and services 3,400 customers in 160 countries. Ultimate has offices around the USA, Canada, UK, and Singapore. Ultimate Software was founded by Scott Scherr, the company’s current CEO and president in 1990. In 1993, the tech company released UltiPro HRMS/ payroll sold as on-premises software servicing core HR and payroll. The company went public (NASDAQ: ULTI) in June 1998. In 2002, UltiPro was reintroduced as a cloud-based Software-as-a-Service (SaaS) to provide a unified solution to human resources. This model has allowed the company to hold more than 30 million client records in the cloud and service more than 3,400 customers, according to Career Builder. The company announced they were expanding outside of the United States and opened an office in London, England. Later that year, Ultimate announced additional expansions into Singapore.
Total Jobs:
26
Total Experts:
7
Average Pay:
$108,942
Total value of jobs:
$5,665,000
% Masters:
31%
Learn More About Ultimate Software
* Ladders Estimates