Escalation Engineer - Networking

Citrix Systems   •  


Not Specified years

Posted 233 days ago

This job is no longer available.

Job Description:

Do you enjoy tackling hard-to-solve technical problems? Are you interested in gaining exposure to exciting products? Are you looking for the opportunity for growth and learning? Would you like to work for one of the most innovative companies around?

If you answered yes to these questions, we may have the job for you.

We are seeking a Escalation Engineer to join our Escalation Engineering team. This individual will provide a world-class customer service experience to customers and partners in problem identification and resolution on Citrix NetScaler. Furthermore, individuals will utilize troubleshooting skills to isolate, analyze, and provide resolution to customer inquiries. The pace is fast and the job is challenging but the teamwork makes this opportunity one that is very rewarding.

Why Citrix? Why NetScaler?

•Citrix was named a leader in the 2015 Gartner Magic Quadrant for Application Delivery Controllers, for the ninth consecutive year.

•NetScaler is the industry’s leading web and application delivery controller that maximizes the performance and availability of all applications and data, and also provide secure remote access to any application from any device type.

•Approx. 75% of all web traffic goes through a NetScaler.


•Working knowledge of NetworkSecuritytechnologies (SSL/TLS, VPNs, Firewall, IDS/IPS)

•Working knowledge of Load Balancers (NetScaler, F5 , Cisco CSS)

•Working knowledge Network Operating Systems (IOS, CatOS, JunOS)

•Working knowledge of Layer 4-7 load balancing and SSL acceleration

•Working knowledge of Operating Systems (FreeBSD/Linux experience: UNIX certification preferred, but not required).

•Familiarity with UNIX (BSD and Linux) scripting  languages (Perl, Bash, Kixtart, etc.).

•Familiarity with Debugging tools (KD, NTSD, WinDBG, etc.)

•Demonstrated ability to write complex technical articles and case studies for knowledge base submittal.

•Demonstrated ability to reproduce, troubleshoot and workaround networking issues using the following tools: Netmon, TCPDump and WireShark utilities.


•Bachelor’s degree or equivalent experiencerequired; Master’s Degreepreferred.

•Hold or have obtained in the past: CCNA, CCNP and CCIE certifications.

•Demonstrated experience leading technical support or engineering teams as a team lead or manager.

Job Keywords:

Technical Support, Citrix, cloud, load balancer, AD, L2, L3, L4-7, NetScaler, application delivery, WAN, LAN, helpdesk.