ERP Administrator at LegalZoom in Glendale, CA

As part of this dynamic team, the Global Finance & IT technical support team is seeking a System administrator who could provide ongoing cross-functional support for financial and corporate systems. You will be a problem solver and collaborate with various business units, and leverage both internal and external IT teams to resolve application related issues as they arise.

What you’ll do:

• Report to and assist the Director, Financial Systems
• Monitor system operational activities and mitigate errors
• Responsible for issue tracking, logging, prioritizing and drive for resolutions with the help of both internal and external support teams
• Responsible for monitoring and maintenance of various data points and integrations
• Responsible for administrative activities including provisioning and de-provisioning of applications
• Provide best practices on all system maintenance activities and documentation needed to keep the system “audit ready”
• Knowledge of batch commands and structured query language (SQL) scripting is a plus
• Build and maintain system knowledge base needed for support and provide end user training as needed.
• Show personal dedication on resolving system issues by providing excellent service and keeping high integrity
• Participate in-upgrades, continuous enhancements and promote system integrity with end-users
• Builds, fosters and maintains relationships, networks and alliances to meet goals and achieve results
• Participate in the design, development and implementation of information technology general controls and IT dependencies that required for internal controls over financial reporting

Qualifications:

• B.S in technology, system operations or related disciplines
• At least 5 years’ experience working in the Technology, software or SaaS industries as a frontline support individual and particularly 3-5 years on Oracle Cloud ERP
• At least 5 years’ experience in supporting ERP and related applications
• Ability to prioritize and multitask
• Able to work on deadlines to meet both business and technical demands
• Strong troubleshooting and triaging skills