Epic Hospital Revenue Cycle Application Analyst

Vidant Duplin Hospital   •  

Greenville, NC

Industry: Patient Care


Less than 5 years

Posted 351 days ago

 Information Services at Vidant Health

Vidant Health offers comprehensive Information Technology (IT) services and infrastructure to support and enable all aspects of organizational operations. Our IT division consists of a state-of-the-art data center located in Greenville, NC. The data center services all information technology needs of Vidant Health facilities. All Vidant Health owned or leased hospitals are on a common IT platform, including our electronic health record (EHR) that uses Epic's suite of applications. Vidant Health has achieved Meaningful Use Stage 2 recognition and is also approaching Stage 7 for HIMSS Analytics’ Electronic Medical Records Adoption Model (EMRAM) recognition.

Position Summary

This position is responsible for the implementation, enhancement, and support of the Epic Resolute Hospital Billing, Hospital Claims, Hospital Charger Router software applications following industry standards and best practice.  The analyst will be required to define requirements, system design, analysis, build/configuration, testing, implementation, documentation, and support the applications that meet the specifications of a project or service request. 


  • Takes initiative to meet with end users for ongoing review of workflows associated with upcoming enhancements or system changes.

  • Performs the evaluation, testing, and implementation of defect patches, system upgrades and releases according to the Information Services support model and change control procedures.

  • Evaluates and recommends business process and technology driven enhancement opportunities based on application system upgrades, releases and patches. 

  • Ability to effectively analyze and resolve simple to moderate issues

  • Provides well-written and effective professional and technical documentation.

  • Provides well-written and effective professional and technical documentation.

  • Independently manage individual work effort, including developing, executing, and monitoring of a work plan in addition to assisting work efforts of others.

  • Stays informed on current market trends and emerging technology developments that impact their application.

  • Determines solutions with minimal assistance and makes effective decisions within scope of authority.

  • Adheres to change management standards and established Service Level Agreements (SLA) for incidents and requests.

  • Demonstrates effective verbal and written communication.

  • Promotes cooperation and commitment within the team by assisting and working collaboratively with others.

  • Holds self personally accountable to meet or exceed team expectations.

  • This position is required to rotate on-callresponsibilities and is located in Greenville, North Carolina.

Minimum Requirements

  • Bachelor’s degree in Computer Science, Information Systems or Healthcare related field or relevant work experiencerequired

  • 3+ years of progressive experience in IT dealing with vendor application implementations and support or equivalent combination of education, training and experience

  • Obtains and maintains current certification from the vendor and continued education/learning to understand the functionality of applications(s) supported as applicable to the job role Hospital revenue cycle experiencepreferred.

  • Strong need for Epic Resolute Hospital Billing and Claims experience.