Enterprise Training Content Developer Technical

Apple   •  

Austin, TX

Industry: Technology


5 - 7 years

Posted 20 days ago

Apple Staffing, Training, & Communications isresponsible for training and enabling salespeople across Apple’s globalchannels, includingmobile carriers, consumer electronics stores, and enterprise partners. Your work will be key in informing salespeople around the world about Apple products and helping them deliver a great customerexperience. The Enterprise and Education training team is looking for a Technical TrainingContent Developer to expand ourcurriculum of technical training courses.Content Developers/Instructional Designers must be able to work under tightdeadlines in a fast-paced dynamic environment that demands high quality, technical accuracy and consistency. This Technical TrainingContent Developer will develop training for a variety of audiences including Appleinternal andchannel technical sales teams, and external technical professionals in businesses of all sizes. This individual should beexperienced in developing training on a variety of technical concepts including (but not limited to) device deployment and management,networking configurations,security and authentication, system configuration,troubleshooting concepts and strategies, and more. Experience with the deployment and management of AppleiOSproducts including iPhone and iPad in a business environment is a plus.

Key Qualifications

  • 5+ years technical training content development/instructional design experience creating innovative sales and technical training solutions within high-tech companies
  • Exceptional writing skills, and the ability to distill complex topics and procedures into simple and understandable language.
  • Ability to manage multiple projects simultaneously
  • Ability to facilitate collaborative, cross-functional decision-making processes
  • Strong presentation, communication and interpersonal skills
  • Exceptional ability to listen and build rapport with a wide range of cultures and personalities
  • Strong understanding and experience with the Mac and or iOS platforms including device deployment and management
  • Examples of excellent oral and written communication skills
  • Experience working collaboratively with peers on multi-faceted projects
  • Knowledge Apple products and software


Develops engaging and concise course materials tosupport self-paced andinstructor-led training delivered through a variety of methods including classroom, web, andmobile devices. Works closely with training management, global partners, regional trainers, editors, evaluators and creative services partners to gather information, refine learning objectives, and produce the right training solutions at the right time. Applies Apple standards to all aspects of work projects, producing elegant, focused and accurate information about complex topics. Keeps up-to-date and current with Apple products and technologies with an emphasis oniOS, macOS and Professional Applications. Collaborates extensively with other project team members, including editors,graphic designers, engineers, and marketers, and receives and incorporates feedback appropriately. Manages his or her time independently and meets allscheduleddeadlines. Views and interprets data from various sources (customer feedback, analyticsreports, usability tests, and so on) for guidance on ways to improve the quality and effectiveness of assigned deliverables.

Education & Experience

4 year degree or relevant work experience