Enterprise Solutions Consultant at Five9 Inc in Remote

We only hire professionals who have a minimum of 10 years experience with operating, selling, or servicing customer contact/engagement centers for sales or service. Your relevant experience is paramount to being considered. Candidates should possess a high level of professionalism, persistence, focus, and ability to execute while selling or serving our customers.

Five9 is looking for a Sales Engineer to lead and manage all aspects of the implementation of Five9’s On Demand Call Center software for our Strategic and Enterprise clients. This includes collaborating on sales proposals, providing pre-sales support to the Enterprise Sales Team, planning implementation engagements, creating project plans, understanding and defining customer requirements, implementing solutions, training customers in the use of the solution and making best practice recommendations which enable our Customers to get optimal results from their Call Center.

Key Responsibilities:

• Implement and troubleshoot the Five9 call center software solutions in a wide array of configurations and customer environments both remotely and onsite
• Manage day-to-day operational and tactical aspects of multiple Implementation projects
• Effectively communicate plans, progress, and status to both internal and customer organizations
• Partner with Account Executives to sell the Five9 solution into larger and more demanding Enterprise and Strategic companies
• Articulate the value of Five9’s Implementation Services through presentations, demonstrations, and open discussion with customers
• Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization
• Develop materials in-line with specific sales and/or services opportunity requirements

Key Qualifications:

• Extensive presentation experience and skills are critical (web based)
• Ability to deliver demos and presentations that close deals

Preferred Experience:

• Contact/Call Center Software
• Salesforce, including web demonstrations and application integration with other software
• IVR
• IP Telephony (basic networking knowledge assumed)