Enterprise Solutions Architect at Hatch Loyalty in Remote

Responsibilities

Understand Customer Needs, Challenges, And Opportunities And Understand Stuzo’s Products/Services To Help Retailers Understand How Our Solutions Will:

Guide Them Along Their Digital Transformation Journey To A Future State,

Make Their Lives Easier,

Build A Foundation For Future Innovations, And

Translate To Positive Business Impact/Outcomes

Contribute In Customer Facing, Prospect Facing, And Partner Facing Meetings As The Technical Lead, Removing The Need To Have Anyone From Product, Marketing, Or Engineering Join Those Meetings (I.E. Able To Sell Our Products And Services In A Technical Manner)

Maintain Our Product Demo Scripts (What We Say To Each Product, To Each Audience, To Make Our Product Presentations/Demos Personalized And Relevant Based On The Audience’s Function/Role In Their Organization And Their Desired Business Outcome)

Partner With Internal Sales, Customer Success, And Product Leaders To Determine What Key Product Features And Capabilities Should Make It Into Our Product Demos And What Specific Mechanics We Design For Our Demos That Show How Specifically We Will Help Retailers Achieve Their Targeted Outcomes

Build And Maintain Product-related Value Propositions For All Targeted Audiences (Buyers And Influencers Across Various Departments)

Speak To Industry Trends, Stuzo’s Vision, And Stuzo’s Open Commerce Product Suite At Industry-related Conferences And Summits (I.E., Outlook Leadership, Nacs, Nrf, Etc.)

Serve As A Bridge Between Product And Sales To Help Product Understand What Is Appealing/Missing From Our Technology Through The Eyes Of The Technical Representatives At Our Prospects And/Or Customers

Clearly Articulate Business Architecture (Mission/Vision, Capability Models, Capability Assessments) And Technical Architecture (Current And Future State Diagrams, Solution Best Practices, Reference Architectures, Design Patterns)

Assist Sales And Customer Success Teams In Responses To Rfps And Technical Requirements Documents

Share Experiences And Learnings With Internal Audiences Across Product, Sales, Customer Success, And Marketing To Add To And Enrich Stuzo’s Collective Ip

Qualifications

B.S. Computer Science, Software Engineering, Management Information Systems Or Equivalent

6+ Years Experience In Either Software, System Or Enterprise Architecture Disciplines

2+ Years In A Pre-sales Role Or Customer-facing Consultative Role

Able To Understand Business Requirements In An Rfp And Design A Logical Architecture Diagram, Along With A Flow For A Demo, That Meets The Needs Of The Prospect, Removing The Need For Engineering Team To Be Involved In Our Rfps, Rfis, Or Rfqs

Understanding Of And Ability To Navigate A Product Innovation Framework, Thinking Through Product Feature Recommendations Via The Intersection Of Customer Desirability, Commercial Viability, And Technical Feasibility

Understanding Of And Ability To Discuss Architecture And Principles Of Modern Cloud Platforms Including Saas, Service-based Architectures, It Integrations, Martech Stacks, And Digital Payments Orchestration

Understanding Of Enterprise Application Integration Technologies As Well As Process Orchestration, Master Data Management, Analytics And Insights, Artificial Intelligence, Machine Learning, Etc.

Understanding Of Security And Compliance Processes And Of Principles Of Network, Application And Information Security (At Stuzo, We Are Pci Dss Level 1 Certified Compliant And Soc 2 Type 2 Readiness Pending)