Enterprise Service Director / Enterprise Account Manager

Vonage   •  

Scottsdale, AZ

Industry: Telecommunications

  •  

5 - 7 years

Posted 67 days ago

This job is no longer available.

  • Retention of assigned accounts through exceptional customer service and follow-up
  • Serve as the day-to-day liaison with assigned clients to ensure successful and timely completion of customer requests
  • Effectively report to senior leadership on the health of critical accounts
  • Establish and maintain valued business trust with all assigned customers, partners or agents
  • Develop and nurture long-term business relationships
  • Complete regular and recurring in-person, highly in depth customer service reviews with each assigned customer
  • Manage and reconcile many requests across internal diverse functional groups to achieve desired results for the benefit of the client
  • Consistent attainment of revenue and retention quotas on a monthly basis

Requirements

  • Exceptional verbal and written communication
  • Highly Advanced Account Management / Client Services
  • Product knowledge: UCaas, IaaS, VoIP, managed WAN & LAN
  • Proven organizational, time management, and ability to multi-task
  • Demonstrated ability to meet and exceed revenue targets
  • Microsoft Office
  • Adaptive, willing-and-able attitude
  • Ability to travel relative to the geographic disbursement of assigned customers
  • Proven track record in Account Management as it related to revenue growth and retention
  • Product Proficient in: UCaas, IaaS, VoIP, managed WAN & LAN

Qualifications

Education

Required

Bachelors or better.

Experience

Required

6 years:Professional experience in Client Services or Sales

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