Enterprise Risk Management Oversight Fraud Director

Citizens Financial Group, Inc   •  

Johnston, RI

Industry: Finance & Insurance


11 - 15 years

Posted 81 days ago

This job is no longer available.


This role is responsible for the independent Enterprise Risk Management Oversight (ERMO) function for FraudRisk Management within the “Second Line of Defense”, and focuses on ensuring riskassociated with internal and external fraud is consistently monitored, measured, governed and effectively managed across the Citizens Financial Group (CFG) footprint.

In addition to overseeing that Fraud Management policies and protocols are sufficient and fit for purpose, the ERMO Fraud Director will work across Independent Risk Management (IRM), First Line Units (FLU), and business/corporate functions to ensure fraud controls are considered as part of operational risk management activities, incorporated into product or service risk profiles, adequately designed and operating effectively. The role will also ensure fraud exposures and losses are properly considered in the Risk Appetite program and that mitigation techniques are in line to prevent threshold and limit breaches.

The ERMO Fraud Director will also develop enterprise fraud risk oversight and reporting routine(s) to monitor various fraud-related risks across products and services, and their alignment with relevant policy and risk management principles. This includes aggregation and evaluation of a number elements emanating from sources/areas which include but are not limited to:

  • Enterprise Fraud Management (EFM): fraud prevention, detection and operations (claims & recovery)
  • Cyber Security: customer information & data protection, logical security and threat monitoring
  • Corporate Security: investigations, physical security and insider threats
  • Credit Risk/Underwriting: loan fraud (various), default risk (fraud-related) and credit boundary events
  • Payment Security: wire, ACH and money movement
  • Conduct, Ethics & Compliance (incl. ID Theft/Red Flags, Privacy and AML/KYC)

The position will collaborate with respective stakeholders to foster an open and honest risk management culture across relevant areas and ensure timely reporting and escalation of issues. The role will also collaborate across the enterprise with key fraud subject matter experts (SME) and support functions.


Required Skills/Experience:

  • Fraud Management: 10+ years fraud experience working in a large, complex financial service organization.
  • Compliance, Risk or Auditexperience: 7+ years proven ability to lead and engage with Executive Management and regulators in the context of risk management at a large, complex financial services organization.
  • Background includes banking or Financial Services organization with deep understanding of the impacts Fraudrisk presents in the sector.
  • Strong leadership, communication, and collaboration skills, including the ability to work effectively with others at all levels across the organization and provide authoritative guidance to management and staff within the organization.
  • Strategic vision and organization/marketplace awareness.
  • Strong working knowledge of the risks associated with enterprise product and service mix and a track record of partnering with management to implement effective control and oversight programs.
  • Problem solving skills as well as flexibility and adaptability are of key importance.

Education, Certifications and/or Other Professional Credentials:

  • Bachelor’s degreerequired
  • Certified Fraud Examiner (CFE), Certified AML & Fraud Professional (CAFP), Certified eCommerce Fraud Investigator (CEFI), Cyber Intelligence/Forensics (various) and other related credentials/licensing or training in fraud, security and financial crime domains.

Job ID/ Req. Number193099-1