A Brief Summary of This Position:
This Individual Contributor position provides coordination between internal customers and the department for software development and IT Operations efforts supporting enterprise applications. Design, develop, implement and support enterprise system application implementations and major business subsystems within the organization. Analyze project requirements, develop effort estimates, task dependencies and provide technical support.
This role is a front line position with our customers and requires excellent communication skills including training, testing, and project coordination. After requirements are gathered, the Business Analyst routes standard work through their processes. Exceptions are worked through the department team members, project team members and the Director IT Application Development. Tech writing of requirements, training and process documentation, and using lean troubleshooting tools. Provide assistance with enterprise application systems.
Other Important Details about the Role:
The incumbent must be able to effectively communicate with all levels of the organization and utilize various media to clarify business process issues and opportunities and to obtain approval for recommended solutions. Direction is provided by the immediate supervisor and normally consists of relative priority and timing requirements of the assignment, business process requirements and tradeoffs, assigned resources, security and/or performance requirements, interface and technical requirements. The incumbent is free to coordinate assigned resources to maximize production output and quality, and to develop and implement business systems within the parameters provided and subject to supervisory direction and user acceptance testing and approval. A high level of initiative and self- motivation is necessary to be successful.
Implementation of major business systems requires a broad understanding of business problems and the definition and evaluation of alternative solutions. Solutions must consider feasibility and organizational impacts. An implementation plan is developed and maintained. The incumbent should have a sound understanding of the economics of testing to promote quality at a reasonable cost. The system user or customer is fully involved at each stage of implementation to help insure the accuracy of the solution. Supervisor is kept informed of progress toward the goal, issues, problems, conflicts and opportunities to help guide the project toward completion.
This position participates within the Shared Services – IT Application Services Department to deliver solutions for the business, including consulting with customers about software system design and maintenance; gathering and documenting requirements from the department’s customers; analyzing user needs and software requirements to determine feasibility of design within time and cost constraints; coordinating department resources with inbound requirements; conferring with systems analysts, engineers, programmers and others to design system and to obtain information on project limitations and capabilities, performance requirements and interfaces; store, retrieve, and manipulate data for analysis of system capabilities and requirements; train users to use new or modified equipment; coordinate software system installation and monitor equipment functioning to ensure specifications are met; and develop and direct software system testing and validation procedures, programming, and documentation. Must be capable of clear, professional and courteous verbal communication and articulate written communication. Communication in person and via telephone and email is required daily and is expected to be tailored to the intended audience. End-user communication must be presented so a non-technical employee can follow instructions to facilitate rapid resolution. Rapport and teamwork must be maintained with all members of Valmont’s IT staff. This person also works directly and independently with business units’ functional communities such as Marketing, HR, Accounting, Operations, Facilities, Security, IT, Executive Management, and legal assisting with their daily jobs and use of our platforms.
Required Qualifications of Every Candidate (Education, Experience, Knowledge, Skills and Abilities):
Highly Qualified Candidates Will Also Possess These Qualifications: