TITLE: Enhanced Sr. Lead
LOCATION: Onsite: El Paso, TX
About the Role
The Enhanced Senior Lead leads teams conducting investigative, screening, and verification activities in a regulated and high‑risk environment. This role ensures investigative accuracy, compliance with established standards, and effective escalation of risk indicators while supporting staff performance and quality outcomes.
What You’ll Do
- Supervise staff conducting screening, verification, and investigative work
- Assign and prioritize caseloads to meet established timelines and quality standards
- Review investigative work products for accuracy, completeness, and compliance
- Provide guidance on complex or sensitive cases and escalate issues as required
- Monitor performance metrics and compliance indicators
- Conduct quality assurance reviews and internal audits
- Coach staff on investigative techniques, documentation, and decision‑making
- Support onboarding and training of investigative personnel
- Manage schedules to maintain adequate coverage and workload balance
- Prepare reports and operational updates for leadership
- Ensure confidentiality and appropriate handling of sensitive information
- Perform other duties as assigned
Minimum Qualifications & Skills
- Bachelor’s degree from an accredited institution; or
- Associate degree with additional relevant experience; or
- Equivalent combination of education and progressively responsible experience
- Three (3) or more years of relevant experience in investigations, screening, compliance, fraud detection, or similar regulated environments
- At least one (1) year of supervisory or lead experience
- Experience working with sensitive data and time‑critical workflows
- Strong analytical and investigative judgment
- Excellent writing and verbal communication skills
- Ability to identify risk indicators and make sound decisions
- High level of discretion and attention to confidentiality
- Comfortable using technology and investigative tools
- Bilingual English/Spanish required or preferred, depending on assignment
Work Schedule
- Flexible schedule required, including evenings and weekends
- Must be accessible by mobile phone as needed for operational matters
Security Clearance/Background Check Requirements
- Applicants selected will be subject to a government background investigation and may need to meet eligibility requirements for access to classified information.
- Must be a U.S. Citizen
- Child Abuse/Neglect Report (CAN) or child protective services check to the satisfaction of contract requirements.
- Internal background check to the satisfaction of contract requirements.
- Favorable credit check for all cleared positions
- Ability to obtain/maintain a Security Clearance
Physical Demands
- Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees and ability to regularly travel via air, car, train, etc.
- Climbing/Stooping/Kneeling: 15% - 49% of the time.
- Lifting/Pulling/Pushing: 10% - 25% of the time.
- Fingering/Grasping/Feeling: Must be able to write, type, and use a telephone system 75% - 100% of the time.
- Physical Dimensions: May move 20-30 lbs.
- Consider the position at hand (i.e., lifting, pushing and pulling won’t be very necessary). Percentages should be modified to reflect the necessity for each position.
This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
