Engineering Technical Support - Tier 2

Omnitracs   •  

Dallas, TX

Industry: Technology

  •  

Less than 5 years

Posted 148 days ago

This job is no longer available.

JOB SUMMARY:

The Engineering Technical Support position provides Tier-2 level technical support to Omnitracs’ customers. This position supports Omnitracs’ systems and resolves software, hardware, application and data issues for the company’s customers.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

  • Provide management with comprehensive status reports and critical solution updates
  • Work cross-functionally with developers and engineers on multiple customer projects simultaneously
  • Test and install software in a lab environment
  • Provide remote support to systems to resolve complicated application and sensitive data issues
  • Must be able to provide after-hours support

QUALIFICATIONS:

  • EDUCATION: Bachelor’s degree in Computer Science or related technical field
  • EXPERIENCE: 3-5 years’ experience of high level technical and system level support work; networking, operating systems and software issues; or 3-5 years’ experience of technical customer service

KNOWLEDGE/SKILLS/ABILITIES:

  • Excellent knowledge of all Operating systems
  • Knowledge of troubleshooting tools and technologies
  • Excellent analytical and technical skills
  • Strong written and verbal communication skills
  • Excellent time management skills
  • Ability to multi-task and react to shifting priorities and balance department responsibilities
  • Ability to prioritize projects and escalate issues to the appropriate parties as necessary
  • Ability to multi-task on several projects and collaborate with groups and customers of various technical skill levels
  • Ability to explain highly technical information to audiences of varying technical skills
  • Ability to work independently, with minimal supervision on routine tasks
  • Ability to develop solutions to a variety of problems of moderate scope and complexity
  • Encourage adherence to process and provide change initiatives when necessary