$80K — $100K *
Our vision is to transform how the world uses information to enrich life. Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
The Micron Engineering Services (EngServ) team embraces the spirit of the DevOps movement. We provide modern development infrastructure tools to hundreds of teams throughout Micron. The teams we empower work in every area of the company: engineering teams, IT teams, business teams. Our team is helping to improve quality and catalyze development efficiency and effectiveness.
You will have a key role in enabling teams to capture, manage and understand their work. Some of our current tools include Atlassian Jira (issue/bug tracking, team planning, work management), Atlassian Confluence (engineering wiki) and Atlassian Bitbucket (Git repo hosting and code/branch management).
In this service-oriented role embedded in our Engineering Services team, you will ensure we provide awesome service to the teams we support. You will be the primary owner of most non-trivial support requests that were not handled by our EngServ User Support team, and were not avoided by our prevention efforts and self-help documentation. Beyond resolving issues, you will also engage in preventive service enablement. You will develop and improve our training and self-help documentation to prevent the delay/request in the future. Our highly skilled EngServ Design Team and Operations Team will help you learn how to best address issues and you will in turn become a teacher to all of our users. When requests require development or design work, you will empathetically gather an understanding of the need and help us review and capture that work into our backlog. You will utilize metrics and data analysis tools to identify trends and tool performance lending to improvement opportunities.
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Valid through: 12/18/2020