Engineer, Satcom Operations at SES AMERICOM, Inc in Manassas, VA

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

• Work efficiently as part of a Global multidisciplinary team, utilizing “Follow the Sun” methodology
• Responsible for SES Networks Core infrastructure operation and enhancement
• Configuration, testing & implementation of SES Products
• Participate in lifecycle of a customer project, Post Sales through to Customer Acceptance
• Liaise with customers and support the integration of SES products with their infrastructure
• Interact with other operational groups and support coordination of projects
• Adhere to delivery schedules and manage time accordingly
• Audit and assess end to end network against customer service requirements and best practices
• Support Incident Management in line with Company defined ITIL processes
• Provide Level 3 support for Network Operations Centre
• Development of technical support documentation for the Network Operations Centre
• Accountable for baseband training given to the Network Operations Centre
• Work with Engineering & Product Development Teams and support the growth of the SES portfolio
• Interact with vendors to resolve problems and bugs, perform hands-on testing and troubleshooting
• Development of internal technical support documentation and procedures
• Responsible for administration of monitoring tools to support customer solutions

COMPETENCIES

• Collaboration
• Proactive
• Problem Solving
• Customer service
• Performance Under pressure

QUALIFICATIONS & EXPERIENCE

REQUIRED

• Solid working knowledge of Satellite Communications Baseband, Network Management, and Modem systems equipment
• Minimum 5 years of experience in the satellite or telecommunications industry
• Experience in developing and/or maintaining satellite terminal or telecommunications systems
• Experience troubleshooting, operating, and maintaining local and remote baseband, IF, RF, antennas, and WAN/LAN equipment
• Willingness to travel internationally 10% of the time

PREFERRED

• Good understanding of GEO, MEO, and LEO satellite technologies and systems
• Experience with Unix / Linux systems administration, scripting & automation
• Experience of integrating communication systems with multiple vendor components
• Experience with physical design best practices, e.g., rack installation, cabling and management
• Experience of dealing directly with customers and understand how to manage expectations
• Working knowledge of IP routing and networking