Position Title: Engineer
Position Number: 284891
Location: Mossville, IL
Desired Skill Set:
Engineer, Help Desk
**C2C and STEM-OPT are not available**
**Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**
Client Title: Engineering Checker-20 (8286476)
Job Title: Engineer
Duration: 24 months
Location: Mossville, IL
Major Job Duties Responsibilities: Responsible for improving dealer satisfaction with our products by providing timely and accurate responses to technical inquiries via the Technical Help Desk (telephone), and associated emails.
Provide dealers technical answers or assistance in the following areas: Identification of correct replacement part usage, resolution of quality problems with products, appropriate repair methods and practices, information on applicable warranties, clarification on information in publications, locations of relevant publications and facilitating the return of failed components for evaluation.
Summary: Provide technical support to dealers by providing timely and accurate responses to technical inquiries via the replacement parts Technical Help Line.
Education/Experience: Technologydegree or equivalent experience.
2 - 4 years experience in / general knowledge of engineering, diesel mechanics or engine assembly/testing.
Skills and Competencies: Required: Working knowledge of engines and engine components.
Technical knowledge of engines and engine components.
Must have excellent interpersonal and communication skills for face to face and by phone/email.
Desired: Competent using: Service Information System (SIS), Technical Marketing Information (TMI), HVC Desktop, Call logging, and Technical Supplements.
Excellent communication skills and phone etiquette. Ability to provide superior support to customers via the phone.
On-Site Interview Required:
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.)