Engineer III - Customer Networks

Salary depends on experience
Posted on 11/21/17
Gilbert, AZ
5 - 7 years experience
Salary depends on experience
Posted on 11/21/17

Primary responsibilities fall into the following categories:

  • Provide Tier 2 escalated network support
  • Perform fault management and problem resolution in a highly complex, mission critical network environment
  • Work closely with other departments to ensure problem resolution and minimize time to restoral
  • Provide a high level of critical thinking in driving successful resolution of high-impact, complex, cross-functional problems
  • Network change management: support modifications, maintenance to complex network systems
  • Perform software and hardware upgrades to maintain the high performance requirements of the environment
  • Lead implementation of new systems into production network
  • Perform capacity planning and management of Cisco LAN and WAN backbone connections
  • Seek out and suggest opportunities for improvement, including changes in technologies and procedures
  • Create and support network management objectives, policies and procedures.
  • Train and assist junior engineers.
  • Ensure that network documentation is kept up-to-date.

Skills - Experience and Requirements

A successful Senior Engineer/Architect will have the following:


  • Bachelor’s Degree in a technical discipline and 4 or more years of related experience; or equivalent combination of education and experience.
  • 5 or more years designing and/or supporting Cisco networks in an enterprise or carrier environment

  • CCNP certification or equivalent knowledge and experience

  • Must be able to participate in a 24x7 on-call rotation

  • Requires high proficiency with Layer 3 routing and advanced routing technologies

  • Must have advanced functional knowledge of the following technologies: BGP, OSPF and IP Multicast

  • Must have hands-on experience with and working knowledge of the following equipment: Cisco 7600s, 6500s, ASR, ASA, Nexus 7K/5K, Check Point, F5


  • Ability to apply advanced troubleshooting skills to resolve complex problems are essential
  • Network change management: support modifications, maintenance to complex network systems
  • Must have excellent communication skills, effectively interact with management, vendors and customers and should be able to effectively communicate complex issues in a clear straightforward manner
  • Specific experience in a technical leadership role with complex projects related to Layer 2 and Layer 3 Cisco networking
  • Work effectively with cross-functional teams and must be flexible enough to deal with different technical skill levels and skill sets
  • Ability to deal with concurrent problems and issues effectively. Proven ability to work in a dynamic and high-pressure environment
  • Able to exercise sound technical judgment and discipline in the execution of network changes and deployment plans
  • Able to clearly provide status of efforts to resolve problems
  • The capability to creatively approach problems not covered by existing procedures


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