Provide installation services and technical support for advanced server/network-based telecommunications products in a fast paced demanding environment servicing the IT community. This individual will have experience in the installation and troubleshooting of server & networking technologies (Cisco, etc) as well as knowledge of telecommunications is a must; knowledge of databases and operating systems is beneficial.
Essential Duties & Responsibilities:
The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this position.
Identify and analyze all or part of a component's existing or new peripheral, network, and telecommunications systems requirements, taking into consideration the special technology needs
Establish functional and technical specifications and standards, solve hardware and software interface problems, define input/output parameters, and ensure integration of the entire systems or subsystem
Work with other engineers, systems analysts, programmers, technicians, scientists and top-level managers in the design, testing and evaluation of systems
Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing system, and make purchase recommendations
Provide frequent contact with customers, traceability within program documents, and the overall computing environment and architecture
Consult customers, visit workplaces or conduct surveys to determine present and future user needs
Manage and update the masterschedule
Ensure coordination and information flow occurs between all programs and organizational managers
Diagnose hardware and software problems, and replace defective components
Perform data backups and disaster recovery operations
Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations
Plan, coordinate, and implement networksecurity measures to protect data, software, and hardware
Perform routine network startup and shutdown procedures, and maintain control records
Design, configure, and test computer hardware, networking software and operating system software
Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes
Monitor network performance to determine whether adjustments need to be made, and to determine where changes will need to be made in the future
Train people in computer system use
Load computer tapes and disks, and install software and printer paper or forms
Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements
Analyze equipment performance records to determine the need for repair or replacement
Maintain logs related to network functions, as well as maintenance and repair records
Research new technology, and implement it or recommend its implementation
Maintain an inventory of parts for emergency repairs.
Physical and Mental Demands
The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another. Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.
While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with colleagues, Clients and Vendors. Specific incumbent must maintain composure in a fast paced, high quality environment where personal and team accountabilities are the defining factors.
General office environment
Work is generally sedentary in nature, but may require standing and walking for up to 10% of the time. Work is generally performed within an office environment, with standard office equipment available.
* Associates degree with a major in computers or hard science with 3 years of engineering experience. An additional 4 years of specific experience may be substituted in lieu of degree.
* Strong problem solving, analytical, communication, and interpersonal skills
* Able to work independently or under only general supervision on moderately complex engineering and design tasks * Installation, configuration, and administration of Microsoft Windows 7 and Windows 10 platforms