Associate's Degree or 2 years' related experience Computer Science, Information Systems or a related discipline Required
1 year Microsoft Windows (desktop), Microsoft System Center Configuration Manager, application packaging and deployment, or Epic client systems administrator. Must be familiar with Windows Server and Desktop operating systems. Required
The Client Technology Engineer I designs, tests, documents and modifies computer operating systems, the application of system analysis techniques and procedures, consulting end users to determine hardware, software or system specifications.
In addition, the Client Technology Engineer I participates in a support on-call rotation facilitating off-hour work functions in support of incidents, upgrades, patches, and project task fulfillment.
- Designs, configures, maintains, packages, deploys & documents computer, client and end user operating system images, operating system patch management, active directory objects & permissions, file shares, quotas, permissions, system management tools, scripted installation of client & desktop applications, enterprise anti-virus tools, print servers, WINS, DNS Services. Maintains image deployment application and tools, license management systems, IP address assignments, research & development of hardware, applications, and operating systems.
Responds to requests for level I incident support. Manages tickets for incidents and requests. Performs proactive client problem detection, validates client application functionality, and develops training materials for customers and staff.
Documents & submits new content to the knowledgebase, maintains team website, creates process maps, develops new framework & processes around problem management.
- Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers. Builds positive working relationships with team members, managers & all departments.
Prioritizes and responds promptly based on severity levels to needs of the customer. Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.
- Consistently live out the commitment to the HonorHealth tenets of service excellence as illustrated in daily interactions with staff, faculty, physicians, patients, their families and others outside of HonorHealth: Customer Centered, Service Focused, Quality Driven, Resource Wise, Growth Oriented
Maintains a professional appearance for both themselves and their work environment.
- Completes IT Governance & IT project job assignments to ensure achievement of established project milestones.