Engagement Manager in Houston, TX

$200K - $250K(Ladders Estimates)

Wolters Kluwer   •  

Houston, TX 77002

Industry: Technical Services

  •  

11 - 15 years

Posted 50 days ago

Enablon, a Wolters Kluwer business, is the world's leading provider of Sustainability, EHS and Operational Risk Management Software. Enablon offers the most comprehensive platform in the industry and is consistently recognized as a global leader and visionary for enabling the sustainable company through technology.

The Engagement Manager role is part of Enablon's Professional Services team. You will be leading a team of Implementation Consultants, working closely with Product Managers and Technology teams to provide customers with a positive experience during the implementation and throughout the client relationship lifecycle.

Responsibilities:

  • Manage the Professional Services/Implementation teams
  • Lead client service delivery/implementations
  • Manage client expectations with empathy and understanding; be the "Voice of the Customer"
  • Drive/improve services quality and client satisfaction
  • Facilitate communication between the client and our Product Management & Technology teams
  • Support sales cycle to position services and define project implementation proposals
  • Anticipate project and account needs (proactive as opposed to reactive)
  • Participate in the account planning meetings
  • Act as a point of contact for Solution Delivery
  • Ensure compliance to Enablon processes and methods
  • Ensure clients are trained, have a full understanding of product capabilities/features

Qualifications:

  • Minimum of twelve years of experience working in a professional services organization
  • Minimum of ten years of software implementation and project management experience
  • Minimum of five years in a leadership role
  • Minimum of a Bachelor's degree from an accredited university OR minimum of ten years leading a professional services organization
  • Experience with multiple project management methodologies; Agile, PMP/PMI, Prince2, SixSigma….
  • Strong and demonstrated ability to build and manager relationships with clients and partners
  • Proven track record for project planning, delivery, control and completion of implementations
  • Excellent presentation experience
  • Fluent or conversational French is a huge plus


Valid Through: 2019-10-21