As an Engagement Manager on the Implementation team at SHYFT, you will serve as a project team lead responsible for driving the day-to-day team activities according to plan. You will own the project success both internally to company metrics and externally in terms of customer satisfaction. You will be responsible for communicating project status internally and escalating any impacts to scope or budget. Additionally, you will also be responsible for partnering with the sales team to identify additional sales opportunities for growth.
We are seeking individuals who are enthusiastic about Customers and understand the challenges facing healthcare organizations. Our Customer Success leaders are creative problem solvers who are driven by delivering solutions to maximize the potential of scientific and technological advancements ? ultimately leading to enhancing patients? lives.
This role is located in our Waltham, MA office and will report into the Director of Customer Success, Implementation.
Key Responsibilities Include
SHYFT Core Values
We hire based on a 'fit first' philosophy and focus on candidates who exemplify our core values over skillset alone. At SHYFT, we believe every employee at every level is an innovator. We want all employees to bring their 'A game' to work every day and focus on the delivery of a truly amazing customer experience. We believe this is best done by embracing the team, all the while having fun.
Empowering Data, Delivering Results
SHYFT Analytics is a full service solution company that delivers next-generation sales insights to the global life sciences industry. Our agile analytic solutions and services are re-defining the way commercial data drives brand performance. We are an innovation and service-driven organization with deep life sciences expertise, and our customers include large pharma, established and emerging biotech, and medical device companies. We are continually growing, and rewarding opportunities exist for exceptional individuals to join our high?quality team of experts.
WE NOTE THAT THE ABOVE JOB POSTING IS NOT INTENDED TO BE A COMPREHENSIVE JOB DESCRIPTION. IT IS A BRIEF SUMMARY OF THE SALIENT FEATURES OF THE POSITION OFFERED. A COMPREHENSIVE JOB DESCRIPTION WILL BE PROVIDED SHOULD THE CANDIDATE RECEIVE A JOB OFFER FROM THE COMPANY.