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Engagement Manager, Managed Services - Account Management in Charlotte, NC



$80K - $100K*


Account Management


8 - 10 years

Job Description

Position Summary:

The primary purpose of this position is to be the single point of contact for Sirius Managed Services customers for Managed Services issues. Responsibilities include implementing, operating and managing business aligned IT managed services and service level management, with a focus on large and/or complex Managed Services customers. This position will oversee all aspects and day-to-day activities of the service delivery function and support staff.

Primary Duties & Responsibilities

  • Monitors and reports on service delivery metrics and overall performance
  • Coordinates planned changes with customer service, change management, and operations
  • Maintains relationships with technical teams, Customer IT, and business partners
  • Communicates major service outages/escalations
  • In a matrixed environment, manages service teams to ensure delivery performance. Ensures delivered services meet
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Valid through: 2020-4-9

About Sirius Computer Solutions

Sirius (/'s?ri.?s/) is a star system and the brightest star in the Earths night sky. With a visual apparent magnitude of -1.46, it is almost twice as bright as Canopus, the next brightest star. The name "Sirius" is derived from the Ancient Greek Se????? (Seirios), meaning "glowing" or "scorcher". The system has the Bayer designation Alpha Canis Majoris (a CMa). What the naked eye perceives as a single star is actually a binary star system, consisting of a white main-sequence star of spectral type A1V, termed Sirius A, and a faint white dwarf companion of spectral type DA2, called Sirius B. The distance separating Sirius A from its companion varies between 8.2 and 31.5 AU. Sirius appears bright because of both its intrinsic luminosity and its proximity to Earth. At a distance of 2.6 parsecs (8.6 ly), as determined by the Hipparcos astrometry satellite, the Sirius system is one of Earths near neighbors. Sirius is gradually moving closer to the Solar System, so it will slightly increase in brightness over the next 60,000 years. After that time its distance will begin to increase and it will become fainter, but it will continue to be the brightest star in the Earths night sky for the next 210,000 years. Sirius A is about twice as massive as the Sun (M?) and has an absolute visual magnitude of 1.42. It is 25 times more luminous than the Sun but has a significantly lower luminosity than other bright stars such as Canopus or Rigel. The system is between 200 and 300 million years old. It was originally composed of two bright bluish stars. The more massive of these, Sirius B, consumed its resources and became a red giant before shedding its outer layers and collapsing into its current state as a white dwarf around 120 million years ago.
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* Ladders Estimates