Engagement Manager in Boston, MA

$100K - $150K(Ladders Estimates)

GreenPages Technology Solutions   •  

Boston, MA 02108

Industry: Technical Services

  •  

15+ years

Posted 52 days ago

The Engagement Manager is a critical role responsible for successfully managing billable customer projects, mostly on-site with customers, from conception to delivery, with exceptional and measurable customer satisfaction. As a member of the PMO Team, the Engagement Manager works directly with our customers and internal teams to ensure customer deliverables fall within the applicable customer business objectives, scope and budget.

The Engagement Manager serves as a primary liaison between technical and non-technical departments in order to ensure all targets and requirements are met. In addition, the Engagement Manager represents GreenPages capabilities and services to Customers, thus maximizing Customer understanding and satisfaction, as well as GreenPages revenue and profitability.

If you are interested in working in a collaborative, fast paced and ever changing environment, and having a real impact on client and company success, this may be for you!

Key Responsibilities:

  • Effectively manage strategic customer accounts as it relates to existing projects and uncovering and driving current and future Opportunities within the account
  • Ensure identified business outcomes are met through the successful completion of service engagements and/or statements of work (SOWs) and each specific deliverable within
  • Work closely with the project team to identify and communicate critical paths; follow-up and follow through issues and drive them to timely closure; remove impediments and blockers to keep teams productive
  • Collaborate with cross-functional internal and external teams, and partners, to build schedules and plans; identify and manage dependencies with internal and/or external teams
  • Handle issues and risks proactively; and escalate per GreenPages and customer standard operating procedures (SOPs)
  • Manage and drive competing requests across simultaneous client engagements
  • Leverage MS Project and other software systems, manage project to time, budget, and contracted deliverables, including planning, scheduling, and milestone reviews
  • Manage project P&Ls to targeted margin results; provide accurate forecasting on projects to recognize revenue appropriately and in a timely manner
  • Attain targeted team and individual billable utilization objectives
  • Conduct weekly and monthly status reports internally and to the client as needed; at key project milestones and provide project status reports on the effectiveness of the engagement against the baseline plan
  • Define in advance and secure sign-off on the acceptance criteria for project deliverables, work with the team to establish delivery dates for and oversee the review of client deliverables to ensure they meet all client acceptance criteria
  • Ensure quality and time management processes are followed by team (e.g., change controls, timecard submissions)
  • Help to document best practices in developing and deploying GreenPages solutions
  • Assist with building best practices and managing to business processes

Additional / Non-Essential Responsibilities:

  • Participate in PMO team activities and special projects as required

Qualifications

  • 15+ years of relevant technical program management experience
  • 8+ years of experience in customer-facing positions in a professional services firm managing large billable programs for external customers
  • Strong technical background, with previous experience with delivery of Enterprise class solutions to include all phases of data center design, implementation and deployment
  • Experienced in Waterfall and Agile methodologies
  • Strong organizational skills with an ability to manage competing client demands and reprioritize as required by demands
  • Strong analytical skills regarding technical and project management issues
  • Proven ability to manage multiple tasks, priorities and competing client demands
  • Excellent communication and interpersonal skills with cross-team interactions and C-level personnel; Excellent written and verbal communication skills
  • Strong organizational, problem-solving, and decision-making skills
  • Must be able to work in fast-paced environments
  • Must be detail oriented and well organized
  • Leadership and management abilities necessary to influence customers, team members, and key stakeholders
  • Must possess or be able to gain quickly a thorough understanding of GreenPages service offerings, technical capabilities and technical direction
  • Demonstrated ability to identify and mitigate risk across projects
  • Use of formal project management tools (MS Project, Visio, etc.)
  • B.S./B.A./M.S. degree or equivalent technical training


Valid Through: 2019-10-18