Engagement Director, Optum Government

UnitedHealth   •  

Nebraska City, NE

Industry: Insurance


5 - 7 years

Posted 396 days ago

Primary Responsibilities:

  • Establish transition teams at the beginning of a new contract with efficiency and clarity for the client
  • Establish and maintain positive relationships with the client’s executive leadership
  • Establish and maintain positive relationships with various Optum and UnitedHealthcare delivery teams
  • Gain agreement and establish client management and governance procedures to be followed throughout the engagement
  • Establish and manage the overall direction, coordination, implementation, execution and completion of the implementation projects and on-going operational services
  • Deliver results with efficiency, quality, and customer value; measure and report results to the client and to Optum stakeholders
  • Engage client and Optum stakeholders to manage budgets, risks and timely resolution of issues
  • Ensure in scope deployments are completed on time and per contract requirements
  • Ensure operational services are delivered with quality and within KPI and SLA requirements
  • Seek ways to continuously improve quality, effectiveness and efficiency with the client
  • Prioritize multiple demands and ideas based on available resources
  • Support decisions and act quickly and effectively to sustain progress
  • Navigate and influence multiple cross-functional teams (both client, Optum and United Healthcare) in a complex work environment
  • Lead the implementation of Optum Government products including business services and technology platforms for Integrated Eligibility, Optum Medicaid Managed Services, and new products and services under development or enhancement
  • Foster and support business development opportunities while engaged with the client


To be considered for this position, applicants need to meet the qualifications listed in this posting.

Required Qualifications:

  • 6+ years of previous new program implementation experience with ownership and accountability for operational program delivery in excess of $20+M total contract value
  • Experience maintaining visibility on day-to-day activities with project teams and ensuring sufficient face-time with key executive stakeholders
  • Ability to balance strategic thinking with the urgency to drive work forward
  • Demonstrated experience partnering with stakeholders (client and internal) to ensure the proper strategy, plan, alignment, integration and visibility
  • Proven skills as an executive leader while being a team player with a strong ability to form working professional relationships
  • Prior experience managing program financials, driving efficiencies, gaining executive and stakeholder buy-in, and to make and implement tough decisions
  • Demonstrated experience leading, coaching, managing and mentoring program and project managers
  • Highly skilled in communications (both verbal and written), negotiation, and conflict management
  • Understanding of Federal/CMS/State regulations, requirements, and processes
  • Experience engaging in government RFP responses and SOW activities
  • Medicaid Management Information Systems (MMIS) or commercial off the shelf products and related solutions experience with a successful track record of delivering programs on scope, on time, on budget, on quality and on benefit
  • Willingness and ability to travel as required
  • Previous experience in the healthcare operational services industry