We are looking for candidates to help deliver full lifecycle development and sustainment for the Department of Homeland Security's (DHS) National Cybersecurity Protection System (NCPS). The NCPS assists more than 100 federal civilian government agencies with the protection of their networks against advanced cyber threats. Under this contract, you will support the government in the design, development, operations and maintenance services for the NCPS. Together we will build the mission critical cybersecurity solutions that will enable the timely dissemination of threat warnings and improve information sharing across DHS's stakeholder community.
This End User Support Manager will provide quality and professional support to office and field-based users. This position is responsible for receiving and responding to issues assigned via the support request ticketing system. This position will also deploy and troubleshoot desktops, laptops, operating systems, and applications supported by the Information Technology Team.
•Managing information technology staff by communicating job expectations; planning, monitoring, and appraising job results; coaching and counseling employees; initiating, coordinating, and enforcing systems, policies, and procedures.
•Selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
•Maintaining the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies.