End User Computing Program Manager

Confidential Company  •  Atlanta, GA

8 - 10 years experience  •  Technology

Salary depends on experience
Posted on 06/01/18 by Emily Russo
Confidential Company
Atlanta, GA
8 - 10 years experience
Technology
Salary depends on experience
Posted on 06/01/18 Emily Russo

We are looking for End User Computing Program Manager for our client in Atlanta, GA

Job Title: End User Computing Program Manager

Job Location: Atlanta, GA

Job Type: Contract ? 12 Months / Contract to Hire / Direct Hire

?US citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates at this time.?

Job Description:

  • The program manager will be part of several ongoing projects within the account to drive better end user experience. 
  • The candidate will be responsible for initiating new projects, creating business cases, planning and coordination efforts, flawless execution with continuous monitoring and reporting on key success criteria?s without any escalations. 
  • Program Manager will require strong cross-functional management and planning as well as good communication skills for working with customers directly as needed.  
  • The ideal candidate will have a background of demonstrated success leading large scale and complex projects for EUC based services.

Responsibilities:

  • Must have managed Service Desk, Deskside Function in his / her tenure
  • Individual project ownership throughout the full lifecycle (initiation, planning, scoping, execution, and service delivery)
  • Define project scope, goals, deliverables, and success criteria that support business objectives in collaboration with customers and internal stakeholders
  • Develop full-scale project plans including work breakdown structure, member responsibilities, and associated communications documents 
  • Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion
  • Successfully estimate the resources and participants needed to achieve project goals
  • Set and continually manage project expectations with team members, customers, and stakeholders
  • Develop and deliver progress reports, proposals, requirements documentation, and presentations
  • Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas
  • Proactively manage changes in project scope, identify potential risks, and devise contingency plans
  • Proactively identify and escalate issues to Customer, Vendors and / or Program Management regarding issues that are cropping up and hindering service delivery
  • Coach, mentor, motivate and supervise project team members and customers while influencing them to take positive action and accountability for their assigned work
  • Deliver projects on time and on budget
  • Help improve internal tools and processes

Desired Skills & Experience:

  • PMP certification preferred; however, not mandatory
  • Master?s degreepreferably in Engineering, Computer Science, or Project Management
  • Minimum 8-10 years of project management experience in a IT End User Computing environment
  • Problem solver who goes the extra mile to get results
  • Familiar with standard project management tools and processes?     Awareness of trends and innovations
  • Strong communication skills
  • Organized team player
  • Ability to simultaneously handle multiple high profile projects
  • Proficient in MS Office programs & project management software (MS Project)
  • Positive attitude towards work assigned while continuously striving to deliver best-in-class results
  • Familiarity with the international or retail market and technologies

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