Encompass Administrator

Ocwen Financial Corporation   •  

West Palm Beach, FL

Industry: Accounting, Finance & Insurance


Less than 5 years

Posted 89 days ago

This job is no longer available.

Job Description



The Encompass Administrator assumes the responsibilities of lead system custodian and administrator, and as the company’s lead subject matter expert for related needs, providing best practice recommendations, identifying areas for enhancement and opportunity, hands-on development and maintenance, escalated issue/ticket support and the general day to day upkeep, troubleshooting, and support of the Encompass Banker platform for its users. .


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

  • Version Release Management – coordinate and advise department management teams of changes to the software and how they may impact business and business requirements.
  • Test Environment Management - testing against new version releases to advise management team of any changes impacting functionality.
  • Assist Compliance and Security in ensuring Encompass is functioning consistently in accordance with applicable laws and regulations relating to mortgage lending and information security.
  • Issue resolution of general and loan-level access or functional issues.
  • Configuration changes to address business requests.
  • Configuration testing to verify changes made function as designed and in accordance with business requirements.
  • System Change Management and record keeping of approved and requested change to the environment(s).
  • Ongoing development of efficiencies, automation and enhancements through all aspects of the life-of-loan flow.
  • Custom Input Form and Template development.
  • All native settings, setup and configuration.
  • Identify areas of opportunity for enhancement of functionality, data integrity, improving the user experience, and streamlining workflow.
  • Identifies and resolves conflicting requirements.
  • Documents system workflows and business processes.
  • Documents all changes and testing.
  • Additional responsibilities and project involvement as needed.



To perform this job successfully, an individual must have the following education and/or experience:

  • Four yeardegree from an accredited university or equivalent work experience.
  • High school diploma, GED or military equivalent.
  • 4 years of data analytics or other related experience.
  • 3+ years as an Encompass Administrator – preferably with experience in a call center environment and with experience in multiple/all states.
  • Currently certified as an Ellie Mae Encompass Administrator.
  • Experience with SQL queries and conceptual database design.
  • Experience creating business rules using scripting tools, JavaScript required.
  • Experience with Encompass SDK and next generation API’s.
  • Project management experiencepreferred.
  • Proficient with Microsoft Office products including Word, Power Point, Excel, SharePoint and Visio
  • Ability to quickly learn and understand our organization, environment and processes.
  • Excellent organizational, problem-solving and analytical skills.
  • Strong verbal and written communication skills with the ability to provide clear, concise and timely communication.
  • Strong interpersonal skills and meeting facilitation experience.
  • Proven ability to handle complex issues across multiple business groups.
  • Ability to work on multiple, concurrent projects.
  • Ability to work in a collaborative team based environment.
  • Flexible and open to alternative approaches to solve business needs.
  • Operates with a sense of urgency.
  • Open to ongoing growth and education to stay ahead of new technology solutions and systems. Alternative approaches to education such as podcasts, webinars and conferences in additional to formal classroom training.


  • Must pass the Company’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable


  • Some travel may be needed.
  • Some remote work needed.
  • General work schedule 8:30-5:00.
  • Some weekend work possible.


PHH Mortgage, a wholly owned subsidiary of Ocwen Financial Corporation, is one of the largest subservicers of residential mortgages in the United States. PHH Mortgage provides servicing solutions to companies who own mortgage servicing rights and offers portfolioretention services to extend and enhance customer relationships.

Located in Mount Laurel, New Jersey, PHH has been providing mortgage lending and servicing solutions since 1984 and is dedicated to responsible and ethical practices while delivering an exceptional customer experience. We strictly focus on subservicing and portfolioretention allowing our diverse professional clients – representing some of the largest and most recognizable financial and wealth management institutions, investors of MSRs, regional and community banks, and credit unions – to concentrate on their core businesses, while providing borrowers with exceptional customer service throughout the life of their loans.

Adhering to the highest levels of risk and compliance, built to bank-like standards, we build relationships with our clients and their customers to promote a philosophy of retaining “customers for life.” We strive to be a natural extension of each client’s team, helping them to keep their expenses down, borrowers satisfied and service levels up while meeting today’s regulatory demands and changing market conditions.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

The requirements and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHH, a wholly owned subsidiary of Ocwen Financial, is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

Ocwen Financial Corporation, our affiliates and subsidiaries (“Ocwen”) is an Equal Opportunity Employer. Ocwen and its affiliated companies recruit and hire qualified candidates without regard to race, religion, color, sex, sexual orientation, age, national origin, citizenship and veteran or disability status, or any factors prohibited by law.