Employee Relations Specialist II
Employee Relations Specialist II
Location: Wilmington, DE
Responsible for delivering high-quality and effective employee relations solutions to a line of business, and/or geographic territory, as assigned. Responsible for resolving problems, addressing and investigating employee and regulatory complaints, coaching managers and employees to achieve resolution of issues which involve developing and maintaining good employee relations, and ensuring the uniform and equitable application of organization policies and procedures while adhering to appropriate regulations.
Deliver high quality advice, guidance and decisions in a consistent manner on all topics related to the employment experience. Identify and analyze employee relations matters and recommend appropriate employment action to maintain a productive work environment, achieve optimal performance, and minimize risk to the Bank.
Administer the Bank’s Corrective Action Program to include: coaching and counseling managers and employees on performance management including performance improvement plans, and the entire range of the corrective action process. Use judgment based on experience and circumstances to accelerate corrective action as appropriate. Recommend termination of employment when appropriate, and oversee the termination process in accordance with Bank practices.
Receive and review employee complaints and conduct investigations with general supervision from senior ER management, Legal, Risk, Security and/or Audit. Create case and maintain integrity of data in enterprise-wide incident management system. Maintain accurate records. Respond to complaints received through employee complaint Recommend and resolve problems and counsel employees.
Prepare documentation and input to bank systems consistent with bank standards and practices.
Counsel managers on performance management and corrective action, highlighting the legal requirements and ramifications.
Participate in EEOC/Human Rights/Wage and Hour regulatory complaints and may represent the bank at investigative conferences, unemployment hearings and meetings.
Counsel employees on conduct issues, including disputes with co-workers, supervisors, subordinates or management, financial problems, illness or disability and performance problems.
Conduct presentations as needed to management and employees on employee relations topics. Support training programs for various levels within the organization on Bank policy, sexual harassment, legal issues, and performance appraisals.
Support exit survey process to include analyzing results and follow-up to appropriate individuals.
Minimum Qualifications Required:
Bachelor’s Degree in related field and 5 years’ employee relations experience required, including ER counseling and internal investigations experience. In lieu of degree, 9 years’ employee relations experience is required.
Working knowledge of technology and software utilized by the department (MS Office, etc.).
Excellent verbal and written communication skills. Strong consulting, influencing, and presentation skills. Ability to regularly have difficult conversations.
Strong interpersonal skills with the ability to interact and communicate with all levels of management and employees.
Extensive knowledge of employment law and regulations. Demonstrated knowledge of HR practices and principles.
Proven ability to analyze problems and situations and recommend appropriate courses of action. Sound research skills, analytical ability and judgment.
Ability to travel, locally, up to 30% of time as needed, with some limited overnight travel. May serve in an on-call capacity during non-working hours on a rotating basis as assigned.
Ability to work under critical time constraints.
We encourage candidates with relevant military experience to apply.
Ideal Qualifications Preferred:
SHRM/HRCI Certification preferred