Employee Relations Senior Consultant

Banner Health   •  

Phoenix, AZ

Industry: Hospitals & Medical Centers


5 - 7 years

Posted 34 days ago

Job Summary

This position is a system focal point for implementing and managing employee relations programs and initiatives. Individuals in this role are considered subject matter experts in one or more areas of employment practice and serve as a primary resource to the rest of the Employee Relations Team where matters of their focal area are involved. Investigates and resolves employee relations concerns impacting the work environment. Role provides multiple facility managers and Human Resources Consultants with counsel and support in employee relations investigations to include compliance with equal employment opportunity, affirmative action, training and development, and compliance with State and the Joint Commission human resources standards.

Essential Functions

Assesses situations and environments affecting employee relations, and provides leaders, HR and ERC team members with advice and recommended courses of action based on operating guidelines, policies and applicable federal and state laws.

Reviews and analyzes facility employee and operational statistics on HR compliance related concerns, complaint investigations, external charges, comply line trends, turnover, and employee engagement to identify trends, activities, and potential issues within each department.

Provides timely assistance in addressing manager/employee requests or complaints, and keeps involved parties informed about status. Role requires recording and trending of data to aid in formulating conclusions.

Maintains required documentation within case management system; including intake and investigative notes, supporting documents and final reports. Inputs all complaints and investigation resolution into assigned spreadsheet.

Specializes in one or more areas of employment practices related to Human Resources regulations such as EEO, Affirmative Action, ADA, etc. and acts as a primary resource for staff and leaders. Acts as a primary resource for recommending investigatory plans of action; consults as a subject matter expert on issues relating to their area of expertise.

Plays a key role in the following functional areas including but not limited to: investigation and documentation of Position Statements required in partnership with Legal and Regulatory in responding to external EEOC, CCRD and DOL charges brought forward by current and former employees, leaders and Providers; evaluation and assessment of ADA accommodations and placements, and complex Leave of Absence scenarios system-wide; evaluation and assessment of complicated Provider claims and investigations; development of Employee Relations specific training for leaders, Human Resources staff and employees to ensure consistency and compliance within regulatory requirements and related policies and procedures.

Stays abreast of activities in other areas of Human Resources, industry trends, and positively and reliably represents all of HR to facility staff and managers. Appropriately conveys concerns and issues to stakeholders.

Collaborates with all HR teams to enhance and facilitate performance improvement, maintain effective communication between all areas of HR and entity operations and to develop and implement system, region, entity and department level goals and objectives.

Minimum Qualifications

Proficiency level typically gained through a combination of a 4 year degree in Human Resources, Management, Business, or related field along with several years of increasingly responsible work experience in HR.

Requires 5 to 7 years as Human Resources generalist with experience in employment law, conflict resolution, employee relations, and general Human Resources management. Needs basic familiarity with principles of compensation, recruiting, and organizational development. Needs effective interviewing skills, with attention to detail, accuracy, deadlines, and confidentiality. Able to communicate effectively and with sensitivity about employee issues. Requires proven ability to analyze complex situations considering multiple factors. Demonstrated ability to conduct investigations, perform research and accurately document findings to support the companys position is required. An ability to communicate effectively formally and informally in small and large groups, including making executive level presentations; understanding of organization and facility operations; highly developed business case development and project management skills.

PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way. Demonstrated ability to deal with personal and highly confidential information in a professional manner. Demonstrated ability to build and maintain relationships with internal and external stakeholders. Ability to work in a fast-paced team environment.