The Employee Ombudsperson is a designated neutral dispute resolution practitioner who (1) to work with individuals and groups to explore and assist them in determining options to help resolve conflicts, problematic issues or concerns, and (2) to bring systemic concerns to the attention of the appropriate parties for resolution. An organizational ombudsperson operates in a manner to preserve the confidentiality of those seeking services, maintains a neutral/impartial position with respect to the concerns raised, works at an informal level of the organizational system, and is independent of formal organizational structures. The Employee Ombudsperson researches answers to queries, facilitates informal conflict resolution processes, and helps individuals to develop and evaluate options. This role is also responsible for identifying new issues and opportunities for organizational change, as well as designing and facilitating training programs for the UHS community in conflict resolution and related topics.
Bachelor’s degree with major study in Human Resources, Human Services, Counseling, Legal Studies, or related field, five years of experience in Human Resources, Human Services, Counseling, Legal Studies or related field, and three years management / leadership experience required.
Master’s Degree in Human Resources, Human Services, Counseling, Legal Studies, or related field, knowledge of professional Ombudsperson standards, codes of ethics, and techniques for informal inquiries. Experience with conflict mediation, complaint investigation and report writing, and experience designing and conducting training programs in conflict resolution and related topics Understanding of federal and state laws related to employment law preferred. Professional Human Resources credentials preferred.
Req # 30777