Emergency Medicine Director of Operations

Sound Physicians   •  

Phoenix, AZ

Industry: Healthcare


5 - 7 years

Posted 115 days ago

This job is no longer available.

Job Details



The Emergency Medicine Director of Operations is responsible for, but not limited to, the operational management and oversight of Sound Physicians' Emergency Medicine programs. The Emergency Medicine Director of Operations will have a visible presence at both program locations and will focus on establishing professional relationships with the clinical team, hospital and system C-suite executives, case management, nursing, medical staff office, as well as community providers and specialty physicians.

The successful executive in this role will drive growth of Emergency Medicine, establish business development relationships, and execute new contractual agreements with clients. The Emergency Medicine Director of Operations will report to the Vice President of Operations for Emergency Medicine.


Many or all of the following are done under the direction and in collaboration with the Vice President of Operations of Emergency Medicine, which is expected to appropriately delegate responsibilities and tasks to the Emergency Medicine Director of Operations focusing on contractual and business issues, as well as performance management.

  • Set and establish performance objectives for the Emergency Medicine programs. Performance objectives are to be established in cooperation with our hospital partners wherever appropriate, and in alignment with their goals.
  • Support Regional Managers of Clinical Performance (RMCP) and Clinical Performance Nurses (CPN) in their development and execution of clinical processes.
  • Prepare for and conduct quarterly performance reviews in collaboration with the RMCP, Regional Operations Managers, Regional Presidents, Chief Medical Officers, Chiefs and CPNs to be presented during Quarterly Business Reviews and Quarterly Performance Reviews with hospital and system leadership.
  • Meet regularly with each Chief Hospitalist and the RMCP to review site performance and identify opportunities and barriers.
  • Identify areas where Sound Physicians can help our hospital partners improve their operations.
  • Identify and problem solve day-to-day site operations including matters related to payroll, credentialing, human resources, recruiting , etc. with assistance of central office departments.
  • Review site financial statements for accuracy and trends to explain financial performance. Identify and understand the impact of variances, and enact plans to address negative variances.
  • Develop annual budgets and have responsibility for P&L performance for programs in system
  • Work in the pursuit of new business in the region. Coordinate individual efforts for new business with Business Development, Regional Presidents and Regional Chief Medical Officer(s).
  • Complete due diligence and site design for new hospital sites within region. Create or review proposals for new business and expansion of current business, including financial proformas. Understand the financial and operational impacts of program changes as well as pricing. This includes leading contract negotiations and new site implementations in conjunction with main office departments.
  • Lead new site implementations in conjunction with main office departments.
  • Other duties and special projects as assigned.



Minimum: Bachelor's Degree in business administration, healthcare administration or similar field
Preferred: MBA, MHA, LEAN-Six Sigma certification


Minimum: 6-8 years' experienceworking with healthcare operational management, including financial statements and working knowledge of hospital and healthcare informatics, including quality measures.

Preferred: 3-4 years' experience managing a physician group practice


  • Travel: Estimated average of up to 50%, with trips lasting 3-4 days
  • Sitting at desk for up to eight hours (w/breaks)
  • Working on computer for up to eight hours (w/breaks)
  • Moving/lifting (up to 25 lbs.)