edX Community Support Engineer
Less than 5 years experience • Information Services
COMMUNITY SUPPORT ENGINEER, edX, to help edX build a collaborative, innovative, and productive community based around the Open edX platform. Will encourage the development of substantial contributions to and increase adoption of the Open edX platform and act as a vocal advocate for community priorities within the edX engineering and product organizations. Responsibilities include engaging with the community to answer questions, fix bugs, and enable new-to-development community members; identifying areas for improvement in the setup and customization processes and documenting and implementing improvements; serving as the face of edX to the community; participating in the contribution process, providing first-line code reviews and guidance to the community and shepherding contributions through the process of being reviewed by other teams; helping improve code samples, training materials, and other resources to enable developers to learn how to contribute to or extend the Open edX platform; and contributing to defining the overall strategy.
EdX is focused on transforming online learning and providing quality education for everyone, everywhere. Open edX is the free open-source platform powering edX courses and hundreds of sites in over twenty languages around the world.
REQUIRED: two years’ experience interacting directly with users in a support or advisory role, exposure to software development, good problem-solving and time-management skills, and a desire to enable developers and community-building. Active participation in an open source community and contribution to open source projects, experience working on a project with international scale, a desire to attend and experience presenting to local meetups or conferences, and familiarity with CI systems in general or Ansible specifically are preferred. Job #15360-P