Education Delivery Director at Infor in Remote

The Infor Education Delivery Director is responsible for leading the delivery, quality and profitability of Infor Education training events in North America. Delivery is conducted with a team of 15+ direct reports (product specialist master trainers), Certified Consultants and sub-contractors with 15 to 30 courses delivered weekly to clients, partners, and employees.

A Day in The Life Typically Includes:

• Manage and oversee day to day delivery and quality of Infor Education training events which includes public scheduled training, private client events, internal and partner training, and TechEd events.
• Plan and manage resourcing needs based on backlog and sales pipeline.Work with Resource Management teams to reserve and coordinate resourcing on scheduled events.
• Lead the Trainer Certification and Mentor program to recruit and prepare consultants and partners to delivery Education courses.
• Plan and oversee the public schedule calendar based on client demands and profitability.
• Oversee pre-delivery activities and preparation to ensure successful delivery of client private events.
• Responsible for team utilization, CSAT and quality targets.
• Lead and proactively report event CSAT scores of events to external and internal clients.
• Engage with the Education Development Teams to include trainer input in course development, updates, and improvements.Trainers roughly spend 10-15% of utilization targets invested in supporting course materials, environments, and assets.
• Actively engage and support new sales and opportunities.
• Provide proactive strategy, planning and initiatives to drive continuous improvement, new offerings, and engage with senior leadership.
• Provide weekly KPI dashboard updates and review with senior leadership.

What You Will Need:

Basic Qualifications:

• Minimum of ten years’ progressive responsibility in professional services for an enterprise software company, ideally an applications business, or a systems integration consultancy firm with responsibilities of managing consultants and trainers.
• Strong track record of managing and successfully delivering professional service engagements, programs and projects
• Experience in managing training teams and delivering training.
• Highly effective analytical, interpersonal and communication skills
• Ability to develop trust-based, constructive working relationships with customer executives and Infor colleagues
• The Infor culture is fast paced and aggressive in a positive way; needs to fit into a “can do” style of culture
• Strong influencing skills and sound negotiator at all levels of business
• Be willing and able to travel an average of 25%
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• What Will Put You Ahead?
• Key Behavioral Skills:
• Strong influencing and persuasion skills to operate successfully in a matrixed organization
• Able to work independently but contribute fully as an effective team member
• Adapting communication style and methods in response to varying individuals and diverse situations
• Tackling conflict situations assertively and encouraging those involved to work together to reach solutions
• A personality that is collaborative in nature with a risk-taking mentality
• Ability to simultaneously manage multiple functions, projects, priorities and time pressure
• Ability to manage business transformation