eCommerce Marketing Manager

tuftandneedle   •  

Phoenix, AZ

Industry: Retail & Consumer Goods


5 - 7 years

Posted 54 days ago


You won't lose sleep on a Tuft & Needle mattress, and you won't lose sleep when you work with us either. T&N revolutionized the mattress space by turning the focus to the customer with always-honest pricing, an insistence on high-quality products, a world-class customer experience. T&N quickly became the most disruptive and innovative company in the e-commerce bedding space. Continuing to deliver on its mission in even bigger ways, we merged with Serta Simmons Bedding in September 2018, to expand the overall improvement to the industry. As a result, more and more people are resting easier every day.

Tuft & Needle is seeking an entrepreneurial and analytical eCommerce Marketing Manager to drive site merchandising efforts for key areas of the business. You will be focused on defining and executing a "best in class" experience for customers within each of the diverse product classes that make up our catalog, as well as building a world-class customer experience on our site pages, owned assets and other high-traffic, hand-curated sections of the site. You will be a key player in driving process improvements for the site and establishing merchandising best practices.


  • Serve as the subject matter expert on merchandising, site optimization/best practices, and user experience
  • Work with the Head of Conversion to relentlessly drive improvements to the site experience through the development and execution of strategic tests and cross-functional projects that will improve conversion rate and drive revenue growth
  • Maintain a strong vision for potential site improvements driven by passion for the customer and the T&N brand
  • Analyze site metrics and related data to identify opportunities to improve merchandising and the customer experience across the site and various product categories
  • Partner across Category Management, Product Management, Merchandising Operations, Brand, and Marketing to drive collaborative projects to completion and ensure cohesive customer experience across all touch points
  • Perform daily maintenance and merchandising updates on site based on routine updates, supply chain, customer support and promotions


  • BA in Marketing or related field
  • 5+ years of experience
  • Passionate about improving the end user experience with a strong interest in understanding and driving user behavior
  • Analytical and process-oriented, comfortable working with large data sets and making data-driven decisions
  • Able to work cross-functionally, and manage multiple projects to completion
  • Able to think both creatively and critically, and balance data insights with creative best practices
  • Superb communication skills, clear and concise in both written and verbal communication
  • Comfortable in a fast-paced, dynamic environment
  • Experience with web analytics strongly preferred
  • Passion for the home goods market is a plus
  • Able to quickly learn necessary technical tools. Experience with SQL, looker, funnel io and data studio a plus


Our people – You will be working alongside some of the most talented, supportive, savvy individuals out there… people we are so proud to work with. Together, we are shaking things up in the mattress industry and delivering an experience for clients that they would never expect.

Our product – Each team member receives a great bundle of products for themselves. You will too if you join the team! Your friends and family will also have access to a great product discount.

Our benefits - We offer comprehensive health benefits for you, eligible partners and dependents, paid maternity & paternity leave, 401k with a match, a generous vacation plan, and so much more.

Tuft & Needle is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law.