e Learning Instructional Design Specialist

Neiman Marcus Group   •  

Irving, TX

Industry: Real Estate & Construction

  •  

5 - 7 years

Posted 44 days ago

This job is no longer available.

• Be a key member of a team responsible for managing, developing, implementing and evaluating system, interpersonal, and sale and service training solutions.

• Perform instructional design and delivery - aseess, research, design, develop, implement, and evaluate training for various associate groups within Customer Care.

• Explore with managers any identified performance improvement or knowledge enhancement opportunities and serve as an information resource.

• Develop online/elearning programs - rapidly develop learning objects for blended or independent approach to include elearning, video, instructor led, virtual instructor led, etc.

• Utilize rapid authoring tools such as Adobe Captivate or Articulate Storyline to develop engaging, interactive learning programs.

• Determine appropriate performance support tools including job aids, online reference tools, etc.

• Manage a variety of training projects (large and small in scope) and represent the training team on projects and initiatives.

• Mentor and collaborate with other members of the training department in development and delivery of learning projects.

• Position may include other duties as determined by the company.


Requirements

• B.S. Degree or equivalent

• 5+ years of design, development and implementation of training

• Experience using Adobe Captivate and Articulate applications

• Proficient in graphic design tools such as Photoshop, Illustrator, Premier Pro, etc.

• Proficient in Microsoft applications such a Word, PowerPoint and Excel

• Demonstrated knowledge and application of education fundamental concepts: instructional design methodologies, adult learning theory, ADDIE, Kirkpatrick’s levels of evaluation, etc.

• Excellent written, oral communication and interpersonal skills

• Strong editing and proofreading skills

• Excellent presentation skills and presenting to all levels of the organization

• Must demonstrate high level of business acumen.

• Driven quick-learner who successfully manages multiple projects.

• Ability to establish cooperative working relationships

• Knowledge of retail contact center learning development a plus