Dynamics 365 (CRM) Health Lead, Patient Experience and Member Management

Avanade Inc   •  

Detroit, MI

Industry: IT Consulting/Services


5 - 7 years

Posted 293 days ago

This job is no longer available.

Job Description

About the role

The Dynamics 365 Health Lead will further define the approach to sell and deliver CRM based solutions to our healthcare clients in the Midwest region. The solutions are based in Microsoft's Dynamics 365 for Customer Engagement. As the lead you will develop market relevant materials to assist selling. You will also lead the Dynamics 365 team in developing the capability to deliver to the unique needs of the healthcare industry and oversee delivery projects.

Day-to-day, you will,

  • Work with Avanade's DigitalSales and Service team to sell to healthcare clients

  • Partner with our global healthcare team to create, then refine the healthcare offering for the market in the Midwest

  • Provide thought leadership to teams during all stages of delivery

  • Provide healthcare industry and process expertise to guide selling and delivery

  • Help determine and translate customer needs into an Avanade solution and approach

  • Contribute to proposal development

  • Contribute to scope, approach, and estimating input to the proposal team


About you

You are likely a great leader with deep CRM experience. You also have helped healthcare companies reach their patient and member experience goals. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to its goals. You are organized, energetic and as comfortable in front of a board room as before a white board with your team.

Your skillset likely includes:

  • Understanding of healthcare industry standard business practices supported by Dynamics 365

  • 5+ years of delivery experience with Dynamics 365 for Customer Experience

  • Experience delivering CRM solutions in a healthcare environment - payers and/or providers

  • Experience with Software-as-a-Service environments

  • Understanding of software development methodologies (Waterfall and/or Agile)

  • Excellent client management skills

  • Experience leading large complex technology projects

  • Experience managing global CRM teams and working with offshore teams

  • Excellence in communicating and presenting complex information to technical and nontechnical stakeholders

  • Self-starter and able to work independently with minimal supervision.

    You likely have at least five to seven years of CRM experience and a Bachelor’s degree in a field such as information technology, business technology or engineering. You have a strong background on MStechnologies/trends and will have the ability to travel up to 80% of the time to customer locations.

    About Avanade:

    Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 27,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation.

    Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

Requisition ID - 51326