Document Production Supervisor

RR Donnelley   •  

Phoenix, AZ

Industry: Professional, Scientific & Technical Services

  •  

Less than 5 years

Posted 26 days ago

Job Description

Acts as a project manager and service liaison between customer, sales, and multiple production platforms.  Advocates on behalf of the client with a proactive, collaborative approach to all departments and the production team.  Uses experience and knowledge to provide advisory and consultant services to clients to provide direction in meeting their project needs and goals to achieve and meet all regulatory requirements of the client.

Works directly with clients to develops an overall plan to coordinate the production of client documents, electronic SEC  filings and print production in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements.  Applies understanding of customer’s business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales.  May participate in support roles in sales presentations and client site visits with sales force.  May serve in leadership roles within shifts or project teams to lead successful accomplishment of the above objectives.  Has primary responsibility for all steps of service delivery, including Composition and Manufacturing through final disposition of the customer product.

Responsibilities

  • Engage customers to gather job requirements and translate customer requirements in to detailed workflow instructions and oversee workflow across multiple departments such as Composition, Desktop, Prepress, Manufacturing & Shipping.
  • Responsible for researching and compiling all required data elements needed to prepare the appropriate electronic filing and/or composition of SEC EDGAR filings, prospectuses, annual reports and other financial compliance documents.
  • Confer with customers and/or customers legal counsel throughout Composition to keep them informed of the status of jobs, solicit additional information needed for current jobs and coordinate changes to jobs.  Ensure final documents are signed off and approved for print or positing to online systems.
  • May coordinate production of printed documents and components with other internal plants and/or external vendors.
  • Engage appropriate departments to verify the issue and determine the root cause on issues that arise.  Communicate with customers regarding the resolution of issues.
  • Monitor progress of jobs throughout production, conferring with manufacturing operations on counts and final runs and ensure the final product meets customer requirements and company standards. 
  • May tally the final production runs and work performed to assemble paperwork for billing purposes.
  • Maintain continuing education and training in new Financial Services platforms and technologies as they are implemented and introduced into the service offerings.
  • Mentor and train Account specialist 1 and 2 levels.
  • Management and coordination of projects for new and existing clients including managing the client experience and interaction with other team members.
  • May present internal and client presentations regarding Financial Services products and offerings relevant to specific client needs.  
  • Performs other related duties and participates in special projects as assigned.

Lead job duties

  • Ensure that needed resources and tools are available to complete daily work assignments.
  • Maintain current knowledge of all operating procedures, policies, written instructions, and other directives.
  • Ensure that work schedules will be covered during approved absences and unplanned absences. 
  • May check work to ensure work sequences, procedures, methods, and deadlines have been met.
  • Report to the supervisor on status and progress of work and causes of work delays.
  • Answer questions of the supervisor on overall work operations and problems.

Shift:

Sunday-Thursday, 11pm-7:30am

Required Skills

Bachelordegree in discipline related to functional work or role with 5-7 years of relevant work experience managing all Financial Services products, including Printed Documents and SEC Filings OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

Able to apply broad work experience and knowledge when analyzing complex problems.  Must be able consistently identify critical elements, variables and alternatives to develop solutions.  Must be able to organize/prioritize existing resources and incorporate new information, as needed, to implement the most effective solutions. Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.  Able to apply excellent business acumen and collaborative skills when resolving problems.

Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, or other technical tools in completing assignments.  Able to apply expertise in all the tools or applications used to complete work assignments.  Able to mentor junior level team members in the use of tools and/or systems in the position.

Must be able to modify communication style both formal and informal to match the appropriate level of the audience targeted.  Requires strong understanding of the impact of a message on the organization or customer. Able to write with the clarity and precision necessary for the work being performed.

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