Divisional Operations Director

Universal Hospital Services Inc   •  

San Diego, CA

Industry: Healthcare


Not Specified years

Posted 64 days ago

This job is no longer available.

Create alignment and Accountability

Establishes clear goals that align a unit’s efforts with the organization’s goals; ensures synergies between people, processes, and strategies to drive flawless execution of business objectives.

  • Delegate decision-making authority and talk responsibilities to ensure flawless execution of business strategies.
  • Establish performance objectives, track performance, and evaluate progress toward unit and organizational goals.
  • Build a cohesive work group by clarifying accountabilities, involving the group in decisions, and providing resources to execute business strategies.

Integrate Organizational Structure, Process or System

Integrates a significant change in an organizational structure, process, or system.

  • Facilitate the integration and acceptance of change in organizational structures or processes.
  • Establish a plan to integrate a new organizational structure or process by assigning resources, tasks and accountabilities.
  • Build a cohesive team that is committed to the successful integration of a new organizational structure or process.

Execute Organizational Strategy

Develops a course of action or set of goals to ensure successful realization of organizational strategies.

  • Analyze information, generate alternatives, and commit to decisions that are consistent with organizational strategies.
  • Establish a plan to execute an organizational strategy by prioritizing and assigning resources and accountabilities.
  • Persist in executing organizational strategies even when faced with obstacles.

Make Recommendations to Enhance Operational Excellence

Develops a course of action or set of goals to ensure successful realization of organizational strategies.

  • Analyze information, generate alternatives, and make recommendations to enhance operational effectiveness.
  • Use financial, economic, market and industry data to make recommendations to enhance operational excellence.

Finance, Product & Industry Knowledge

Understands and can appropriately apply knowledge of product and service offerings.

  • Demonstrates in-depth knowledge of product and service offerings.
  • Demonstrates financial acumen and a robust understanding of financial analysis and communication.
  • Use insight into market drivers to capitalize on key business opportunities that will create business opportunities
  • Understands primary competitors, leverages that knowledge to position and differentiate the company for success.
  • Demonstrates knowledge of the healthcare industry, including an understanding of hospital operations, alternate care providers, and medical equipment manufacturers.
  • Active in the health industry and viewed as experts as it relates to healthcare industry trends, reimbursement, legislation, and other key issues impacting customers.
  • Recognizes professional trends and business situations that present opportunities.

Drive Cross Functional Partnerships

Builds and leverages formal or informal high-performing, cross-boundary partnerships.

  • Build strategic relationships between one’s area and other teams, departments, or organizations to achieve business goals.
  • Influence others to take action that supports the goals of a partnership.


  • Provides leadership, planning and direction to ensure business objectives and financial goals are achieved.
  • Effectively communicates performance results, business plans and resource needs to senior management.
  • Establishes divisional goals for team. Holds self and team accountable for timely completion of assignments and achieving expected results.
  • Understands and uses effective conflict resolution skills, e.g., identifies and resolves customer and staff concerns, discrepancies and disagreements
  • Partners with sales counterparts and provides input and direction to ensure teams use territory planning effectively to achieve profitable revenue growth.
  • Participates and partners with team members on customer meetings to promote revenue growth, cost containment and expansion of services with customers.
  • Oversee equipment management practices.
  • Drives performance and understanding of periodic audits and reviews within the Division to ensure proper practices are followed.
  • Coaches and assists team in creating vision and understanding role the team plays in executing the business strategy and practices.
  • Recruits, trains and develops employees. Provides cross- and lateral training, emphasizing continuous improvement and teamwork, and provides on-going feedback with focused action steps for areas of improvement.
  • Performs assessment evaluations to force rank team members and provides stretch assignments to those identified as high potential.
  • Oversees account receivables collection activities and process for the Division and provides updates, assistance and support for team as necessary. Holds district offices accountable for billing accuracy to meet required regulatory compliance.
  • Leads and supports continuous improvement initiatives.
  • Demonstrates the leadership to inspire others by modeling a positive commitment to the business, peers, other departments, direct reports, and clients.
  • Ensure timeliness of Division-wide performance appraisals.
  • Performs other assigned duties.

Knowledge, Skills, Abilities and Other Characteristics Ability to perform under time constraints.

  • Strong financial acumen.
  • Ability to maintain communication with other departments within organization.
  • Willingness to strive for constant improvement of department efficiencies as well as utilization of financial systems.
  • Excellent communication skills, both written and verbal.
  • Time management and organizational skills.
  • Educational Credentials and Experience Required 7 years management experience.
  • Prefer 5-7 years healthcare, hospital industry, medical equipment and services.
  • Bachelor’s or advanced degree preferred or equivalent work experience.
  • Healthcare experience preferred.
  • Business and financial management expertise to assist with account margin maintenance and contract management, including expertise in service performance metrics, labor analysis, expense analysis and service profitability.
  • Demonstrated excellent communication/presentation skills.
  • Profit and Loss (P&L) statement and budget management experience.
  • Demonstrated computer literacy
  • Willingness to work flexible hours, including evenings, weekends and holidays, as well as emergency off-hours as required.
  • Travel up to 50 -75%
  • Valid driver’s license.