Division Senior Quality Manager

Rheem Manufacturing   •  

Fort Smith, AR

Industry: Retail / Grocery


5 - 7 years

Posted 352 days ago

  A Career at Rheem: Where Comfort Is Your Calling
At Rheem, we’re dedicated to bringing comfort to people’s lives. And, as a leading global manufacturer of heating, cooling and water heating equipment, we’re innovating all-new ways to deliver just the right temperature while saving energy, water and supporting a more sustainable future. It’s an exciting challenge that requires a team of talented, passionate people with a diverse set of skills. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem, and help shape the future of products that impact people’s lives—every day.

As a key member of the Corporate Quality Assurance team, our Strategic Quality Manager, is responsible for leading strategically aligned cultural change throughout the entire organization driving value-added Continuous Improvement.

This position will serve our Air Conditioning Division and will be based in Ft. Smith, AR.

  • Administer quality and continuous improvement metrics reporting and project tracking
  • Align the Quality organization supporting the deployment of Strategic Quality initiatives and implementation of industry best practices
  • Oversee process improvement projects that drive improved business efficiency and enhance customer experience
  • Lead  warranty and product reliability efforts facilitating process and product improvements driving organizational efficiency , lowering warranty costs and predict future warranty trends that enhance customer experience
  • Oversee the Quality System and Liaison between manufacturing, engineering, and supply chain processes
  • Support Product Development Process (PDP) through Advance Quality Planning (AQP) Discipline
  • Communicate areas of concern regarding warranty trends and oversee improvement projects. Assess, prioritize, and select  projects that drive both incremental and breakthrough improvements
  • Develop and track annual Quality budget for the Quality Department
  • Administer quality and continuous improvement metrics reporting and project tracking
  • Supervisory Responsibilities: Yes
  • Travel Expectations:  10 - 15%





  • BS degree in Engineering or related technical discipline
  • Formal Training in Quality preferred
  • Minimum 6 years’ experience in quality management or technical field
  • A proven record of implementing quality  improvements with multi-plant responsibility
  • Experience in Advanced Quality Planning, Customer Management (warranty & reliability)
  • Demonstrated ability and experience in writing reports, business correspondence, and deploying standardized work practices
  • Effectively present information and respond to questions from groups of managers across the organization, clients, customers, and the general public
  • Thorough understanding of multiple business processes including Quality Assurance, Operations, Supply Chain, Engineering & Technology
  • Experience in AQP tools training: DFMEA, PFMEA, PPAP,VOC, SPC, etc.
  • Formal Training in the utilization of problem solving tools (i.e. 8D, 6σ)


  • Master's degree or higher
  • Prior supervisory experience preferred
  • Six Sigma Certified
  • Medium to Large Scale Project Management Experience
  • Strong Presentation Skills