Division Network Engineer

HCA   •  

Richmond, VA

Industry: Agriculture

  •  

Less than 5 years

Posted 382 days ago

 

SUMMARY OF DUTIES 
The Division Network Engineer assists with the design, implementation, monitoring, and support the HCA division network and security infrastructure. As a primary technical resource for the division, the Network Engineer is responsible for the set-up and repair of division and facility network infrastructure, including the monitoring and diagnosis of network performance, and resolution of network-based incidents and requests reported to the division service desk, especially complex incidents requiring research and diagnostics.
The Network Engineer maintains the HCA network and security environments by adhering to and supporting HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of division and facility-based network equipment. This position assists with division and facility-based project planning, strategic planning, 24x7 on-call support with other members of division IT staff, and may be required to supplement facility-based, on-site support to technical resources.
DUTIES INCLUDE BUT ARE NOT LIMITED TO:
• Assist with the design, implementation, monitoring, and support of hardware and software to support the division network. This includes, but is not limited to: monitoring routers, switches, and circuits for failures and recommending corrective action.
• Assist with the creation, implementation and maintenance of standard operating procedures for equipment installation, configuration support, and division network operations which improve service and repeatability.
• Assist with maintenance and support of division and facility-level network security equipment, including but not limited to: network equipment, VPN concentrators, and firewalls.
• Participation in and support of division and facility-level technical implementation projects.
• Provides 24x7 on-call support based on division IT staff rotation and carries a pager as warranted, to assist with troubleshooting, coordination, escalation, and resolution of network or security-based incidents, equipment failures, etc.
• Aids and trains users on proper use of division and/or facility technology.
• Mentors and trains division Network Administrators and Associate Network Administrators, as needed.
• Participates in facility-based IT project planning, as needed.
• Effectively works with division and corporate IT&S personnel to ensure that division priorities and standards are achieved. This includes, but is not limited to: Customer Support, corporate Network Engineering, corporate Security, and external vendors to support division and facility operations.
• Communicates and escalates incidents and requests beyond scope of ability to senior service resources.
• Coordinates and participates in regular division-wide meetings and workshops with facility technical staff to ensure timely transfer of knowledge which impacts HCA-approved network architecture and security policies.
• Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
• Aids and trains users on proper use of division and/or facility technology.
• Adheres to and supports HCA IT&S standards, policies and procedures.
• Maintains and protects confidentiality with regard to all aspects of patient care and employee information.
• Adheres to Code of Conduct and Mission & Value Statement.
• Performs other duties as assigned.   KNOWLEDGE, SKILLS & ABILITIES
Required: 
 
 Supported networks, data architecture, applicable technologies and vendor products
 Security systems
 Utilities
 Firewall, router, switch hardware and software
 Network and routing topology
 Diagnostic techniques
 Applicable communication protocols and hardware configurations
 Statistical and analytical tools for network monitoring   Preferred: 
Demonstrates broad knowledge of network and security technologies and standards 
Demonstraed ability to multi-task; Possesses strong analytical skills 
Demonstrated customer orientation; strength in analytical, math, and reasoning skills
 Effectively communicates verbally and in writing 
Demonstrated proficiency in MS Office applications 
Provides onsite technology support on projects
EDUCATION
• Bachelor’s degree in information systems is preferred.   EXPERIENCE
• 2+ years experience with data networking technologies

Job Code: 25475-11308