Medical City Healthcare is one of the region’s largest, most comprehensive health care providers and includes 14 hospitals, 7 off-campus emergency rooms, more than 50 ambulatory sites, more than 7,000 active physicians and 15,000 employees in the Dallas-Fort Worth area.
The Director of Quality Clinical Informatics (DQCI) is responsible for facilitation and leadership of facility Clinical Informatics by leading the implementation of and providing ongoing support for corporate/division/facility projects related to the electronic health record (EHR) including:
The DQCI is responsible for development, coordination, support, completion of workflow mapping, project advancements, resources and implementation focused on Clinical Informatics initiatives. This includes (but not limited to) computerized provider order entry (CPOE) and documentation, Meaningful Use and other technology that supports clinician workflow. The director will participate in the community of Clinical Informatics by working with facility leadership, division colleagues and HCA Corporate Clinical Services Group (CSG) and to ensure clinical applications are well supported throughout the facility.
All employees are expected to abide by the following performance expectations:
1. Service: Strives to meet expectations/needs of customers
2. Quality/Ethics/Integrity: Seeks opportunities for improvement; proactively address issues to prevents small problems from becoming large ones
3. Relationships: Builds effective working relationships based on collegiality and collaboration
4. Adaptability: Seeks to understand changes in work tasks/processes/location
5. First Impressions: By making our customers feel welcome with a smile, making eye contact, and introducing self.
6. Be an Owner: Show pride in the organization and environment by staying informed and taking initiative to make things better
7. Customer Interaction: Each and every interaction with our customers becomes our golden opportunity to delight and serve them while putting them at ease
8. Teamwork: Partner together to enhance the quality of service we deliver to our customers
9. Service Recovery: Take ownership of stakeholder complaints and in their resolution.
10. Attention to Safety: Committed to helping the facility provide a safe environment for our customers and my coworkers.
1. Development, execution, and support of quality clinical informatics data to drive quality and performance improvement.
2. Optimization of quality informatic tools to drive regulatory compliance, standardization, and quality patient outcomes.
3. Development, execution, and support of education plan, tools and resources focused on the EHR and other clinical informatics initiatives.
4. Coordination and organization of facility DCI’s for cohesive support of provider needs in the use of the EHR.
5. Collaborates with AVP of Nursing Clinical Informatics and assesses impact on clinical workflow and facilitate workflow redesign to gain maximum benefit of new technology
6. Facilitation and project leadership of CPOE and Evidenced-Based Clinical Documentation (EBCD) and other technology implementations that support clinician workflow.
7. Support and implementation of corporate and division-wide standardization, utilization, integration, and optimization activities related to the EHR and other clinical informatics initiatives.
8. Collaborate with Vice Presidents of Quality, Directors of Patient Safety, and Medical Staff Directors in SEA, FMEA, OPPE, and FPPE processes to drive quality outcomes.
9. Resolution of complex issues and requests escalated from the division Service Desk or other division/ health system service resources. Works with the technical IT Team in the development of new EHR components to ensure most efficient clinical workflow.
10. Support of Evidence Based Order set review, approval, build and maintenance updates.
11. Ongoing monitoring of various EHR utilization trends. Identify gaps/areas of opportunity and develop action plan to address areas of concern.
12. Interface with IT&S to ensure standardization and compliance with best practice models, specifically as it relates to the integrity of the electronic health record.
13. Establishes regular communication with facility Chief Nursing Officers (CNO’s) and Chief Medical Officer (CMO’s) and engages them as key contacts regarding process and review of workflow analysis to identify workflow improvements.
14. Establishes and maintains strong relationships with the entire project team, clinical leaders, business leaders, IT&S leaders, and staff.
• Provides input, updates and communication on clinical informatics initiatives at medical staff, leadership, and other hospital and division committees
• Provides specialized support for physicians
• Identify gaps and opportunities in departmental process mapping of current state and the future state workflows.
• Provide system and operations expertise for implementation of process & system changes.
• Provide Go-Live support (elbow support) for clinical informatics initiatives
• Participate in systems training for project team and serve as Super User for Clinicians
• Design and develop education/training materials in CPOE, EBCD, etc. to support staff training and continued education in collaboration with Nursing Education as needed. (crosses over to nursing education)
• Actively supports and promotes systems standardization, utilization, and best practices in the area of clinical informatics
• Adheres to HCA Code of Conduct and Mission, Vision & Value Statement
• Participates in special projects as needed and performs other duties as assigned. Qualifications
Knowledge, Skills, and Abilities Required:
• Understands pertinent regulatory guidelines such as Joint Commission, HIPAA, State Regulations, CMS, etc.
• Establish strategic direction through securing information and identifying key issues and relationships relevant to achieving a long-range goal or vision
• Demonstrated ability to establish and build strong relationships across a broad range of personality types. Promote ideas and proposals persuasively; shape stakeholder opinions; project a positive image; work through conflicts; negotiate solutions
• Demonstrated ability to communicate effectively with clinical and information technology personnel using professional and timely verbal and writing skills
• Demonstrated customer orientation focus
• Ability to work independently and under pressure to follow through on issues
• Excellent leadership and teaching talents
• Demonstrated advanced computer skills (i.e., Microsoft Office, including Excel data analysis and PowerPoint presentation skills)
• An understanding, enthusiasm and commitment to the goals of projects
• Leadership skills to direct others and maintain a common vision for project objectives
• Role model motivation
• The ability to communicate with staff at all levels of the practice, as well as with vendors and other outside agents utilizing an interdisciplinary focus
• Proficient organizational skills
• Good problem solving and analytical skills
• The ability to delegate tasks and enlist the cooperation and/or assistance of team members and others
Job Code: 26500-108062