Eaton's Electrical Engineering Services & Systems is currently seeking a District Support Engineer to join our team. This position will be based at our Morrisville, North Carolina facility.
Eaton's Engineering Service & Systems division wants to help you fuel your career! Eaton has the largest and most experienced team of field services technicians and engineers in the industry. This team brings extensive skills and experiences to field service engineering. Active participation in recognized technical societies such as NFPA and IEEE and collaboration with a variety of utilities and industries ensures that our technicians are knowledgeable about today's cutting-edge technology and engineering techniques. We assist customers at every stage of the power system: offering start-up and commissioning of equipment, performing planned maintenance, monitoring performance, diagnosing system problems remotely, as well as responding to emergencies on a 24/7 basis, 365 days a year. Our support services help businesses make the most of their existing electrical equipment by optimizing performance and extending the life of existing facilities.
The Power Distribution Systems organization offers career opportunities at a variety of levels representing increased scope and responsibility within the organization. The responsibilities of the District Support Engineer include overseeing day-to-day operations of the office, including field service manpower, engineering and sales support for the operation. Requiring minimal supervision, the Operations Engineer will assist in managing the District's job schedule and backlog, including preparation of job plans, budgets, schedules, personnel requirements and/or other tasks as required. The Engineer will assist the District Manager and Coordinator in developing short term business financial forecasts, developing and implementing the annual profit plan, and developing cost estimates for proposals and writing negotiations.
Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.
- Provide technical support for Field Service Representatives and Operations Coordinator as they execute jobs.
- Continuously improve personal, technical and professional business skills enabling incumbent to service products to customer's satisfaction through keeping current with product technology as measured by ability to troubleshoot and repair various products and to instruct others.
- Provide timely, detailed and accurate reports on service work performed, product performance, and warranty liabilities to company expense and time allocation.
- Become computer efficient using laptops provided and mastering all required software.
- Maintain all service equipment including all test equipment, tools issued to meet specifications including EBE, ISO requirements, etc. in good working condition and maintain sufficient inventory to respond to standard calls.
- Develop and maintain effective relationships with customers, support Sales with initial and follow-up quotations for customers, interface and coordinate with other plants and business units within the company and outside vendors to procure parts and services for the district. Provide customers basic applications information via phone or on-site consultation and be available for 24-hour x 7 days a week on call duty and respond to emergency situations with minimal notification.
- Demonstrate ability to service newly designed and experimental equipment, which has not been seen before, and instill confidence in the customer.
- Develop and maintain strong working relationships with customers, authorized service shops, other service organizations, and product business units to assure customer satisfaction. Incumbent demonstrates an awareness of customer needs, preferences, and time and financial constraints.
- Provide customer service, sales ability, and ability to handle irate or difficult customers and gain satisfaction.
- Demonstrate safety consciousness in equipment handling, electrical and electronic procedures, and the unique situations encountered at diverse work sites.
When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are strongerQualificationsRequired (Basic) Qualifications:
- Associate degree from an accredited institution AND / OR military experience AND/OR Minimum 3 years of experience with power distribution and field service with high school diploma
- Minimum 5 years leading and managing service engineering projects
- Must be legally authorized to work in the United States without company sponsorship
- No relocation benefit is being offered for this position. Only candidates residing within an immediate geographical area (50 miles) must be considered.
Position Success Criteria:
- Bachelor's degree in engineering from an accredited institution
- PE License
- Technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
- Experience with the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations
- Candidate requires minimal supervision to manage the District's job schedule and backlog
- Candidate must demonstrate strong organizational, project, time and task management skills, with use of personal computers and software systems to manage and track numerous priorities.
- Demonstrated ability to develop and maintain customer relationships and resolve complaints.
- Demonstrates financial and commercial knowledge.
- Strength in leadership and coaching/mentoring of both field and office personnel.
- Candidate must have strong technical knowledge and understanding of the Electrical and EESS industry, products and solutions.
- Candidate needs to have a working knowledge of the overall sales function, customer channels to market, and negotiation techniques and must be able to assist in the generation of proposals and negotiations.
- Must submit to periodic customer required background and drug screenings.
We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We make what matters work. Everywhere you look-from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day-you'll find one thing in common. It all relies on power. That's why Eaton is dedicated to improving people's lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters.
We are confident we can deliver on this promise because of the attributes that our employees embody. We're ethical, passionate, accountable, efficient, transparent and we're committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters.Job: EngineeringRegion: North America - US/Puerto RicoOrganization: ESSG EESSD Electrical Engrg Svcs Systems DivJob Level: Individual ContributorSchedule: Full-timeIs remote work (i.e. working from home or another Eaton facility) allowed for this position?: NoDoes this position offer relocation?: NoTravel: Yes, 25 % of the Time