Responsible for the productivity of multiple retail stores and oversees many aspects of their day to day operations. Directly supervise the individual store managers.
Operations: Achieves quantitative measures of performance within one store. Achieves quantitative measures of performance in the following areas: unit per transaction, average dollar sales, sales per hour, sales per square foot, sales conversion, payroll expense, payroll expense % sales, turnover, shortage control and company contests. Prioritizes and communicates daily store issues to staff. Establishes and communicates daily, weekly and monthly sales goals. Ensures scheduled staff meetings are conducted on a regular basis. Drives and creates company contest to motivate staff. Models customer service behavior and monitors associates levels of service. Guarantees that customer service evaluation scores are 70% or higher. Adheres to all company policies and procedures. Oversees the execution and implementation of merchandising as specified by company directives to ensure maximum profitability through margin sets. Schedules staff to ensure maximum store profitability in all areas. Adheres and enforces loss prevention audit guidelines. Creates measures to ensure compliance by all staff. Responsible for monitoring operational expenses to ensure profitability. Provides budgetary input to District Manager as needed.
Staff Development: Responsible for overseeing all of the recruiting, hiring and training needs of the store. Delegates responsibilities to other members of the management team and staff. Trains and develops staff on sales techniques, customer service, teamwork, and other GUESS behaviors. Develops management staff to assume leadership roles within the organization. Actively recruits new employees and manages the stores recruitment profile. Drives visual presentation and company standards through effective staff development. Evaluates associates performance annually and promotes open lines of communication through coaching and motivation. Responsible for conducting constructive feedback with regards to sub-standard performance.
Direction: Makes decisions that affect the overall performance of the store. Interprets and makes decisions on operations and visual standards based on store and clientele needs. Communicates business drivers, merchandise and quality issues, and other related information to the District Manager, Retail Buying Team, and Corporate Office as needed.
Formal Training: Orients new employees or other peers to GUESS operations. Oversees the new hire orientation program. Oversees and disseminates any training needs or issues that Corp mandates. Responsible for assessing additional training needs required for optimal performance within the store.
Performs other duties as requested.
EDUCATION: Bachelor's Degree
YEARS OF EXPERIENCE: 6-8 Years