Are you ready to join an organization where you can make an extraordinary impact every day?
Imagine all Americans enjoying ideal cardiovascular health free of heart disease and stroke. At the American Heart Association and American Stroke Association, we get to work toward that goal every day. Is it easy? No. Is it worthwhile? Absolutely.
This is satisfying and challenging work that makes a real difference in people's lives. We are where you can achieve professional growth with personal fulfillment. We are where you can connect people to making a lifesaving impact. We are where you can partner with individuals, schools, lawmakers, healthcare providers and others to ensure everyone has access to healthier lifestyle choices and proper healthcare. The American Heart Association is where you can make an extraordinary impact.
The American Heart Association has an excellent opportunity for a Distribution Services Managerbased out of our National Center office located in Dallas, TX! This position is in a corporate office environment and not a warehouse environment. This individual acts as a focal point for all aspects of AHA’s ECC material distribution. Actively works to develop and maintain a customer service relationship with AHA’s third party distribution partners. Works to resolve all distribution related problems in a timely manner. Maintains cross-functional communication within the AHA to ensure that issues are recognized and addressed quickly. Key departments included in this cross-functional communication include: Emergency Cardiovascular Care (ECC), Distribution, Purchasing, Production and Finance.
Reviews, enhances and monitors all processes associated with vendor orders to ensure they are accurately entered, pulled and shipped in a timely manner. Works with outsource vendor to improve all processes for distributors and customers
Responsible for announcing product availability as appropriate. Monitors status and development of ECC products and is involved in inventory planning of ECC products. Is involved in inventory planning of ECC products utilizing ECC sales data to identify and monitor cyclical trends in the sale of ECC products to the end-user
Maintains communication with customers with regard to backorders, availability and delivery status. Verifies and processes credits
Addresses and resolves issues including: Short shipped orders, billing issues, defective material sent to distributors, reimbursements from vendors for defective materials and price discrepancies
Maintains communication with ECC, Production, Purchasing, Distribution and Finance staff and advises appropriately
Recommends actions required to resolve issues
Works with international department to support international distribution processes
Maintains customer self help site for CDs and DVDs
Ability to travel up to 10% local and overnight stay
Bachelor’s Degree or equivalent work experience
At least four (4) years of relevant experience
Knowledge and working skills in the best practices and principles of inventory management and product distribution
Cross-functional problem solving experience
Ability to manage multiple projects simultaneously
Demonstrates interpersonal skills and ability to communicate (written and verbal) at various levels inside and outside the organization
Ability to make decisions and act independently with an understanding of the implications of the decisions
Knowledge of Microsoft Office Products with special emphasis on Excel
Demonstrates analytical skills
The above knowledge, skills and abilities can be obtained through a combination of four (4) years of experience in material distribution inventory management and customer service. This experience includes resolving distribution related problems, managing all aspects of distributors orders, resolving billing discrepancies and monitoring all processes to ensure accurate and timely fulfillment. Good customer service and communication skills are essential
Customer Service Experience
Knowledge of Visio
Knowledge of Microsoft Outlook
Requisition ID 2018-3693