Disaster Recovery Governance Program Manager

Sun Life Financial   •  

Waterloo, ON

5 - 7 years

Posted 173 days ago

This job is no longer available.

Job Description:

This is a Technology Recovery Governance Program Manager position within the Enterprise Continuity Management team, reporting to the Director of Enterprise Continuity Management. Enterprise Continuity Management is part of Sun Life Corporate Operational Risk Management department and provides global leadership, governance and oversight of the Sun Life Business Continuity Management program.

This role can be located at the Sun Life Office in North York (Victoria Park or Sheppard), or Waterloo, depending on where a suitable candidate is found.

Preferred skills

  • Computer Science or Management Information Systems background
  • 5+ years’ experience in the technology field, preferably with Insurance or Finance industries
  • 5+ years of management experience
  • Bachelor’s Degree in Computer Science or Management Information systems or 5-10 years equivalent IT Experience
  • Business Continuity and/or Disaster Recovery Designation
  • Experienced with making presentations to large groups 
  • Experience with Quality assurance

Qualifications

  • Several years’ experience in Business Continuity/Crisis Management/Technology Recovery program management
  • Disaster Recovery experience for large scale data centre recovery and test execution across multiple technology sets
  • Skilled at working collaboratively in a team environment
  • Development of problem solving processes and framework through crisp problem identification, cross team coordination involving various subject matter experts, development of remediation actions, and the development of approaches to prove the remediation efforts had the desired resolution impact 
  • Several years’ experience in the management, development and execution of the Disaster Recovery and Business Continuity testing and exercising   
  • Strong Communication skills (both written and oral)
  • Strong Analytical skills
  • Strong Process Management skills
  • Strong Technical competencies  
  • Strong interpersonal customer focus skills 

Responsibilities

  • Establish self as Technology / Alternate Site Recovery expert in the Business Continuity Management program

  • Utilizing Risk Management three lines of defence model, conduct and perform second line review and challenge by assessing the business areas completion of Technology Recovery(TR) documentation, solutions and test/exercise results
  • Work closely with business groups/units to discern business process criticality to technical recovery capabilities
  • Establish Technology Recovery(TR) controls to ensure monitoring of activities in support of the recovery environment
  • Work with the Sun Life Application Services and Disaster Recovery Teams in maintaining the Disaster Recovery /Business Continuity and Alternate Site Recovery testing and exercising program
  • Collaborate with the Technology Recovery Teams, Crisis Management and Business Continuity teams to ensure streamlined processes and information exist
  • Lead the development/improvement of the DR operating procedures, guidelines and templates that will support the Sun Life Business Continuity Policy and Enterprise Operating Guideline, as well as adhering to industry best practices
  • Work with the business groups/units and IT/DR teams to ensure that effective Disaster Recovery Plans are in place to successfully recover our production environments  
  • Work with the business groups to ensure that cross-functional dependencies have been addressed in all plans including internal and external requirements
  • Provide support for incident management as required including possible participation in various roles on the Canadian Business Recovery Command Centre that may require after hours’ support depending on the nature of the incident
  • Participation/Facilitation in Sun Life's Disaster Recovery and Alternate Site testing exercises
  • Broad IT generalist level experience including SAN/Storage, Network LAN/WAN/IP, Mainframe, AS/400, Windows/Unix server, Citrix. Background with EMC SRDF/Timefinder products.
  • Provide KPI/KRI reporting on key initiatives, risks to the program including gaps, and ensures compliance to Sun Life’s internal policy and the requirements outlined by regulators.
  • Development of metrics to support business and technical requirements that will ensure clear understanding of success and our ability to recovery from a true event
  • Ensuring recovery strategies that support the business are maintained and viable to ensuring recoverability
  • Track business unit deliverables to ensure timely completion and thoroughness. Work with the business units and reporting team to ensure accurate reporting and communication
  • Work with the business units to ensure that cross-functional dependencies have been addressed in all plans as it relates to Alternate Site Recovery and Disaster Recovery/Business Continuity requirements

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