Director, Virtual Health

Take Care Health Employer Solutions   •  

Brentwood, TN

Industry: Misc. Healthcare

  •  

8 - 10 years

Posted 373 days ago

Essential Functions:

  • Directs and proactively leads all of Premise Health’s virtual health services.
  • Identifies processes to improve overall performance of virtual health and defines innovative measurements of performance standards to integrate corporate strategies.
  • Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
  • Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal support.
  • Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
  • Provides effective leadership, coaching, and mentoring.
  • Builds talent to proactively manage additional LOS.
  • Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
  • May be asked to complete ad hoc projects
  • Ensures that all virtual health physicians are staffed completely in order to meet staffing requests.
  • Creates and maintains systems to ensure workload is properly captured and optimized.
  • Acts as the primary support contact for virtual health questions.
  • Trains staff in the utilization of the Virtual Health Management Platform.
  • Ensures optimal use of virtual health resources.
  • Works collaboratively with all team members and support staff to coordinate patient care and utilization of resources.
  • Assists with the development of otherreports as needed.
  • Coordinates first tier issues that may arise.
  • Provides excellent customer services to both internal and external clients. 

Experience:

  • 7+ years’ experience in a business environment or related industry, managing others
  • Experience managing remote teams
  • Healthcareexperience managing in a medical, pharmacy, fitness or other similar environment preferred.  
  • Experience in an Operations function desired
  • Prior budget and P&L responsibility desired
  • Demonstrated experience with medical information management systems
  • Prior clinical experience is preferred.
  • Prior experience with Telehealth preferred.
  • Experience in working with healthcare professionals and understand medical terminology and healthcare operations.

Preferred Qualifications:

  • Bachelor’s degree in clinical field, health care, or business.
  • Master’s degree in healthcare or business preferred.
  • Demonstrated process or efficiency management.
  • Strong Excel, PowerPoint, Word and Outlook skills required
  • Strong written, verbal and presentation skills required
  • Excellent demonstrated follow up skills & attention to detail
  • Ability to work both independently and as a team member
  • Strong relationship building skills
  • Ability to interact at all levels of the organization (both internal and external)
  • Demonstrated strong leadership skills
  • Demonstrated adaptability and ability to manage change
  • Knowledge of Workers’ Compensation, Medicare and/or clinical standards of practice preferred.

Requisition Number 17-3560