Director User Experience

Salary depends on experience
Posted on 10/16/17
New York, NY
11 - 15 years experience
Advertising & Marketing Services
Salary depends on experience
Posted on 10/16/17



At FCB Health, the Director, User Experience develops end-to-end solutions (both digital and non-digital) for top brands. The Director leads a team of UX Architects in designing cutting edge healthcare products and drives superior experience design at the agency.


Experience Strategy

* Conducts Service Design Blueprint workshops

* Creates competitive analysis decks

* Develops site audit/heuristics spreadsheets

* Develops Personas

* Implements cutting edge Experience practices across the agency

Directs and Conducts User Research

* Ethnography

* Card Sorting

* Expectation Mapping

* User Interviewing

* Usability Testing

Design Leadership

* Facilitates client and internal brainstorming sessions

* Determines allocations and assignments at the brand level

* Collaborates on New Business Pitches

* Evangelizes the UX practice and project wins

* Educates internal partners on best practices


* Hires and coaches a group of UX Architects at various levels

* Seeks out growth opportunities for team members in the form of training, mentors, and informal peer reviews

* Supports the VP, Director, UX in crafting a vision for the department

* Reviews all UX team deliverables

* Implements new tools

* Brings in lunch and learn speakers and other learning opportunities






* Relevant degree, diploma (User Experience, Product Design, Visual Arts and Design, Interactive/Multimedia design, Industrial Design, Library Sciences or Visual Communication)

TRAINING REQUIREMENTS (licenses, programs, certifications, etc.)

* Certificate in User Experience a plus


* 10+ years of UX experience

* Stellar client-facing skills and excellence in presenting skills

* Portfolio demonstrating your contributions to end-to-end product lifecycles, including strategic experience planning


SPECIAL INFORMATION (Travel, Physical Requirements, Schedule, etc.)

* As it’s a highly client facing role, occasional travel may be required


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