Director, UAT and Quality Assurance, Customer Journey

Hilton Worldwide   •  

Dallas, TX

Industry: Hospitality & Recreation


8 - 10 years

Posted 36 days ago

What will I be doing?

The Director of Customer Journey Testing CoE will lead the QA and UAT teams in the agile delivery of initiatives across the Customer Journey portfolio of applications – Web, Mobile, Contact Center, Property Systems and Connected Room. You will set the strategy and execution of QA, UAT and Post-Release testing and overall quality of the applications.

You will craft, establish, and execute quality standards and processes that include but are not limited to:

  • Test automation framework(s)
  • Test tooling
  • Testing device approach and management
  • Manual testing
  • Regression/smoke testing
  • Production/post-deployment validation
  • User Acceptance Testing
  • Quality Reviews
  • Review and incorporate of production support tickets
  • Incorporating site performance feedback/metric and error reporting

You will provide leadership and direction to a team of resources to build and ensure goals and objectives are met according to plan. You will review and understand the overall delivery plan of all Customer Journey applications and output. You will apply customer experience, analytical skills, and problem-solving skills to help validate requirements and output for initiatives.
You will form positive partnerships with other team members to ensure awareness of Hilton quality standards and expectations. You will be responsible for keeping up with and incorporating appropriate industry standard methodologies and trends. Other responsibilities include; facilitate creative planning, assessment, selection and incorporation of tools, process maintenance, adjustment and redesign, team budgeting, financial forecasting, financial management and other projects as assigned. You will need to have and develop deep expertise across all related Hilton Worldwide systems and businesses.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

  • Leaders who are comfortable with mentorship, providing performance feedback to reports, and communicating results and areas for improvement all while leading by example
  • Interpersonal communicators who will positively influence Hilton's partners and who will communicate effectively at all levels
  • Organized and dedicated
  • Thrives in a high paced and dynamic environment
  • Large e-commerce and digital delivery experience
  • Ability to effectively lead Quality initiatives in a matrix environment through influence and teamwork
  • Effectively balance multiple platforms, teams, assignments and priorities

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

  • BA/BS Bachelor's Degree
  • Eight (8) years of professional experience in Quality Assurance or user acceptance testing
  • Six (6) years of Leadership and Management Experience
  • Ability to travel 25%

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Ten (10) years of experience
  • Eight (8) years of Supervisory Management Experience