What will I be doing?
The Director of Customer Journey Testing CoE will lead the QA and UAT teams in the agile delivery of initiatives across the Customer Journey portfolio of applications – Web, Mobile, Contact Center, Property Systems and Connected Room. You will set the strategy and execution of QA, UAT and Post-Release testing and overall quality of the applications.
You will craft, establish, and execute quality standards and processes that include but are not limited to:
You will provide leadership and direction to a team of resources to build and ensure goals and objectives are met according to plan. You will review and understand the overall delivery plan of all Customer Journey applications and output. You will apply customer experience, analytical skills, and problem-solving skills to help validate requirements and output for initiatives.
You will form positive partnerships with other team members to ensure awareness of Hilton quality standards and expectations. You will be responsible for keeping up with and incorporating appropriate industry standard methodologies and trends. Other responsibilities include; facilitate creative planning, assessment, selection and incorporation of tools, process maintenance, adjustment and redesign, team budgeting, financial forecasting, financial management and other projects as assigned. You will need to have and develop deep expertise across all related Hilton Worldwide systems and businesses.
What are we looking for?
The success in this role will demonstrate itself through the following attributes and skills:
To fulfill this role successfully, you must possess the following minimum qualifications and experience:
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: