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Director, Technology Service Management in Dallas, TX

Federal Reserve Bank of Cleveland

Dallas, TX 75201
6w ago


Technical Project Management


5 - 7 years

Job Description

As the Director of Endpoint Software and Integration Management team, you are a part of a larger team which is responsible for delivering a great user experience from beginning to end "Everywhere" for the staff within the Federal Reserve System.

In this position you will be responsible for planning, organizing and operating the IT operations and support functions to meet the technology needs and goals of business customers. You will also set strategy and service levels for responsible functions and establish metrics as associated targets. The Director will also proactively identify changes to improve services for customers and will be responsible for operational oversight of multiple teams delivering technology services to customers. In this role you will also ensure resources are engaged to resolve problems prior to customer impact or service outages and provide leadership to supervisors/managers and other professional staff. You will be accountable for the p

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Valid through: 2020-2-24

About Federal Reserve Bank Dallas

The Federal Reserve Bank of Cleveland is the Cleveland-based headquarters of the U.S. Federal Reserve Systems Fourth District. The district is composed of Ohio, western Pennsylvania, eastern Kentucky, and the northern panhandle of West Virginia. It has branch offices in Cincinnati and Pittsburgh. The check processing center in Columbus, Ohio, was closed in 2005. The chief executive officer and president is Loretta Mester. The bank building is a 13 story 203 foot high-rise, located at Superior Avenue and East 6th Street in downtown Cleveland was designed by the Cleveland firm of Walker and Weeks and completed in 1923. Its exterior architecture emulates an Italian Renaissance palazzo, is clad in pink Sienna marble. An extension to the building designed by HOK was completed in 1998, providing new facilities for check processing and cash handling. The building is listed on the National Register of Historic Places. The buildings entrances feature allegorical sculptures by Henry Hering representing Security and Integrity flanking the East Sixth Street entrance, while his Energy watches the Superior Avenue entry. Its original 100 short tons (91 t) bank vault door is the largest in the world. The hinge has an overall height of 19 feet (5.8 m) and weighs over 47 short tons (43 t) fully assembled. The door casting itself was 20 short tons (18 t).[citation needed] It incorporates the largest hinge ever built. The vaults use was discontinued in 1997, though it is preserved intact for posterity.
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