As the Director of Endpoint Software and Integration Management team, you are a part of a larger team which is responsible for delivering a great user experience from beginning to end "Everywhere" for the staff within the Federal Reserve System.
In this position you will be responsible for planning, organizing and operating the IT operations and support functions to meet the technology needs and goals of business customers. You will also set strategy and service levels for responsible functions and establish metrics as associated targets. The Director will also proactively identify changes to improve services for customers and will be responsible for operational oversight of multiple teams delivering technology services to customers. In this role you will also ensure resources are engaged to resolve problems prior to customer impact or service outages and provide leadership to supervisors/managers and other professional staff. You will be accountable for the p
Valid through: 2020-2-24